Performance and Program Manager

Vodafone; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Brief Key Accountabilities

1. Act as the single point of contact for performance management activity and services to the client
2. Develop and maintain a detailed understanding of the client's business and the implications for JLL's service delivery
3. Assist line manager in managing the delivery of building and facilities management services to the client's facilities under JLL's management
4. Customer relationship management
5. Liaise regularly with the client on-site about account performance
6. Implement JLL initiatives such as Mandatory Account Deliverables (MAD)/JLL Quality Assurance Program (JCAP), Quality Assurance, training programs, and other initiatives as appropriate
7. Drive client strategic initiatives such as cost savings, energy management, benchmarking, sustainability, new ways of working, and improvement leaps
8. Manage the team to ensure service delivery and facility upkeep
9. Assist the client with developing property budgets and forecasts according to the financial timetable, including budgets for lease administration
10. Prepare regular performance management reports including KPIs and SLAs to the client’s satisfaction
11. Review and report against agreed SLAs and KPIs
12. Manage the performance of JLL team members to meet quality standards
13. Establish GAP analysis between performance and expectations, creating programs to eliminate gaps
14. Develop programs to enhance overall performance, including individual programs for the delivery team
15. Communicate and review performance with the client regularly, identifying areas for improvement
16. Manage relationships with client business managers, building management, and local statutory authorities

Location:

On-site - West Java, Indonesia

If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in learning about you and what you bring to the table!

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