Payroll Implementation Specialist

Remote; Indonesia; Remote; IDR 1.159.708.000 - 1.491.054.000; Full time

Job summary

A leading global payroll service provider is seeking a Global Payroll Implementation Specialist. This remote role involves accurately implementing new customers onto the payroll solution platform. You will manage customer relationships, analyze payroll needs, and ensure compliance with regulations. Ideal candidates have extensive payroll experience and strong analytical skills. Join an innovative team committed to redefining remote work culture.

Benefits

Flexible working hours

Global team environment

Opportunity for personal development

Qualifications

• 5+ years of Global Payroll Implementation Experience with statutory tax regulations and payroll processing knowledge.
• 3+ years of Global Payroll Technical Implementation set‑up experience, on local payroll software.
• Excellent understanding of end‑to‑end Global Payroll, PEO and HR processes.

Responsibilities

• Serve as a primary point of contact for Payroll customers to set up and provide an accurate and seamless transition.
• Analyze customers’ payroll needs and provide appropriate recommendations.
• Direct and manage the implementation of new customers from the start of the relationship.

Skills

Global Payroll Implementation Experience

Statutory tax regulations knowledge

Payroll processing knowledge

Data management skills

Analytical mindset

Problem-solving abilities

Customer-Care oriented mindset

Technical aptitude

Proficient in Google Sheets or Excel

Tools

Notion

Slack

Zendesk

Monday.com

Salesforce

Job description

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

About Remote

Remote is solving global remote organisations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works at remote.com/how-it-works ). We're backed by A+ investors and our team is world‑class, literally and figuratively, as we're all scattered around the world.

Please check out our public handbook (at remote.com/handbook) to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. You can also check out independent reviews by other candidates on Glassdoor. If this job description resonates with you, we want to hear from you!

All of our positions are fully remote. You do not have to relocate to join us!

How we work

We love working async and this means you get to do your own schedule.

We empower ownership and proactivity and when in doubt default to action instead of waiting.

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Implementation Specialist, joining our Global Payroll Implementation team. In your role, you will be technically implementing multiple new customers of all sizes onto our Remote Global Payroll solution platform with accuracy and within agreed timescales.

You will be reporting to the Manager, Global Payroll Implementations.

What you bring

• 5+ years of Global Payroll Implementation Experience with statutory tax regulations and payroll processing knowledge.
• 3+ years of Global Payroll Technical Implementation set‑up experience, on local payroll software.
• Excellent understanding of end‑to‑end Global Payroll, PEO and HR processes.
• Work experience in payroll operations and statutory requirements.
• Experience in accounting reconciliations.
• Excellent data management skills with high accuracy and attention to detail.
• Experienced in handling multiple projects with multiple stakeholders.
• An analytical mindset with great problem‑solving abilities.
• A technical aptitude with computer literacy, data analysis and critical thinking.
• Ability to succeed in a fast‑paced, international work environment with a passion for making an impact.
• Team player with the ability to work independently, autonomously and take ownership and responsibility of tasks and requests.
• A Customer‑Care oriented mind set and ability to build client relationships.
• Is a productivity geek and will constantly think of ways to improve and speed up their work through automations.
• Proficient in using Google Sheets or Excel.
• Ability to work within a MacBook Pro environment.
• It's not required to have experience working remotely, but is considered a plus.
• Not required but is considered a plus if you have a working knowledge of: Notion, Slack, Zendesk, Monday.com and Salesforce.
• Not required but is considered a plus if you have working knowledge of DACH payroll software.

Job Responsibilities

• Serve as a primary point of contact for Payroll customers to set up and provide an accurate and seamless transition of their payroll requirements to Remote’s Payroll products and services.
• Analyze customers’ payroll needs and provide appropriate recommendations.
• Direct and manage the implementation of new customers from the start of the relationship, including:
  • Obtaining all required customer and employee’s payroll data information for new customer payroll set‑ups per legal entity.
  • Configuration of Remote’s Global Payroll system on a customer by customer basis.
  • Coordination of parallel payroll runs and reconciliation of wage‑based taxes.
  • Verify payroll and tax set‑up is compliant with statutory regulations.
  • Coordination and communication of payroll Go‑Live.
  • Handing over an accurate payroll to our Remote Payroll Operations team.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.
• Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.
• Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.
• Provide customer focused interaction ensuring timely response, accurate information and effective follow‑up on all customer and/or internal requests and/or issues.
• Maintain confidentiality of all customer and employee information.
• Help in the creation and maintenance of the process documentation.
• Work with internal teams to improve our platform, completing UAT Testing through shipping.

Practicals

• You'll report to: Manager, Global Payroll Implementations
• Direct reports: None
• Team: Global Payroll Experience & Implementations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; EMEA - DACH Region

Application process

• Interview with recruiter
• Interview with future manager
• Interview with team members (no managers present)

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life‑work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

• Please fill out the form below and upload your CV with a PDF format.
• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.

Remote is an Equal Employment Opportunity employer.