Patient Solutions Manager

Biopharma Careers; Jakarta Selatan; On-site; IDR 279,000,000 - 446,400,000; Full time

Job summary

GSK is seeking a Patient Solutions Manager to lead patient engagement and advocacy efforts in Indonesia. You will build trusted relationships with patient organisations, healthcare partners, and internal teams to bring patient perspectives into strategy and programs that improve care and access.

The role requires empathy, clear communication, integrity, and collaboration, with responsibilities including developing engagement strategies, running advisory boards and education programs, and

Qualifications

• Bachelor's degree in pharmacy, life sciences, public health, social sciences, or a related field.
• Minimum 3 years’ experience in patient advocacy, patient affairs, community engagement, or a related healthcare role.
• Demonstrated experience working with patient organisations, NGOs or community groups.
• Strong written and verbal communication skills in English; Bahasa Indonesia fluency preferred.
• Proven ability to work cross-functionally and manage stakeholder relationships.
• Good digital skills and comfort with virtual engagement tools and common office software.

Responsibilities

• Develop and implement patient engagement strategies that capture patient needs and inform business and medical plans.
• Build and maintain partnerships with patient organisations, community groups, healthcare providers and relevant stakeholders.
• Design and run patient-centered activities such as advisory boards, education programs, and peer support services.
• Work cross-functionally with market access and compliance teams to align patient initiatives with policy and practice.
• Lead the design, execution, and communication of real-world evidence (RWE) studies to generate actionable insights that inform medical strategy, patient outcomes, and healthcare decision-making in Indonesia.
• Capture, document and share patient insights to influence strategy, program design and decision making.
• Ensure all patient interactions follow legal, ethical and internal guidelines and maintain clear records.

Skills

Strong communication

Cross-functional collaboration

Digital fluency

Stakeholder engagement

Patient journey

Scientific literacy

Education

Bachelor's degree in life sciences/public health

Job description

GSK’s portfolio spans three product areas: vaccines, specialty and general medicines and our focus is to deliver better and faster for patients globally. Our unrivalled vaccine portfolio targets infectious diseases at every stage of life, helping to reduce the burden of disease for hundreds of millions of people. GSK has exceptional capabilities in vaccine science and technologies, including adjuvant/protein and mRNA. In specialty medicines, we are at the forefront of HIV prevention and treatment, and we are building our presence in key therapeutic areas such as oncology and immuno-inflammation. General medicines include our inhaled medicines for asthma and COPD, antibiotics and medicines for skin diseases.

By 2031, we aim to deliver more than £33 billion in annual sales – a step-change in performance and growth which will significantly increase the positive impact we can have on the health of billions of patients around the world. And we’re confident in our future. Our pipeline of 21 vaccines and 43 medicines includes many with potential to be first or best-in-class opportunities for patients.

We are currently looking for a Patient Solutions Manager who is accountable to lead patient engagement and advocacy efforts in Indonesia. You will build trusted relationships with patient organisations, healthcare partners, and internal teams. You will bring patient perspectives into strategy and programs that improve care and access. We value empathy, clear communication, integrity, and collaboration. This role offers growth, meaningful impact, and the chance to help GSK unite science, technology and talent to get ahead of disease together.

MAIN RESPONSIBILITIES

• Develop and implement patient engagement strategies that capture patient needs and inform business and medical plans.
• Build and maintain partnerships with patient organisations, community groups, healthcare providers and relevant stakeholders.
• Design and run patient-centered activities such as advisory boards, education programs, and peer support services.
• Work cross-functionally with market access and compliance teams to align patient initiatives with policy and practice.
• Lead the design, execution, and communication of real-world evidence (RWE) studies to generate actionable insights that inform medical strategy, patient outcomes, and healthcare decision-making in Indonesia.
• Capture, document and share patient insights to influence strategy, program design and decision making.
• Ensure all patient interactions follow legal, ethical and internal guidelines and maintain clear records.

Why you?

We look for people who appreciate the importance of safety and quality and strive to continuously improve our performance and practices. We work in an open and transparent environment so you’ll be someone who treats others with respect and integrity – as you will be treated yourself.

Ideally, we are looking for someone who has

• Bachelor's degree in pharmacy, life sciences, public health, social sciences, or a related field.
• Minimum 3 years’ experience in patient advocacy, patient affairs, community engagement, or a related healthcare role.
• Demonstrated experience working with patient organisations, NGOs or community groups.
• Strong written and verbal communication skills in English; Bahasa Indonesia fluency preferred.
• Proven ability to work cross-functionally and manage stakeholder relationships.
• Good digital skills and comfort with virtual engagement tools and common office software.

Skills

• Business Acumen
• Data to Insights
• Digital Fluency
• Enterprise Leadership
• Influencing Skills
• Patient Journey
• Scientific Literacy
• Stakeholder Engagement

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [e-mail]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.