OWNER RELATIONS (Foreign/French Clients) | Staff Level

BaliSuperHost Management; Ubud; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A villa management company in Ubud, Bali, is looking for an Owner Relations Staff to build and maintain relationships with villa owners, particularly French-speaking clients. Candidates should be fluent in French and English, with a degree in Hospitality or related fields. Keys for success include strong communication and organizational skills, along with experience in client relations within international environments. This full-time position offers opportunities for career growth and networking.

Benefits

Allowance

Career Opportunity

Networking

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, International Relations, Real Estate, or related field.
• Fluent in French and English (spoken and written), additional languages a plus.
• Minimum 2–3 years of experience in client relations, hospitality, or property management.

Responsibilities

• Serve as the primary point of contact for villa owners, ensuring timely and professional communication.
• Coordinate villa operations and service delivery to owners.
• Assist in financial reporting and documentation for villa owners.
• Manage owner feedback, conduct check-ins, and resolve concerns.
• Support business development team in onboarding new clients.

Job description

Overview

OWNER RELATIONS (Foreign/French Clients) | Staff Level

The Owner Relations Staff (France/Foreigners) is responsible for maintaining strong, professional, and personalized relationships with villa owners—especially those who are French-speaking or from other international markets. This role ensures clear communication, proactive support, and smooth collaboration between the company and villa owners regarding operational updates, financial performance, and service excellence. The ideal candidate is a bilingual communicator (French & English) with a solid understanding of hospitality or property management.

Key Responsibilities

• Owner Communication & Relationship Management: Serve as the primary point of contact for French-speaking and international villa owners; ensure timely, accurate, and professional communication via email, phone, or in-person meetings; build long-term relationships by understanding owner expectations, goals, and concerns.
• Operational Coordination: Communicate updates regarding villa operations, maintenance, guest reviews, and occupancy status; coordinate between internal teams (housekeeping, engineering, reservations, finance) to deliver quality service to owners; monitor and report on villa condition, renovation needs, and service schedules.
• Financial Reporting & Documentation: Assist and explain monthly financial reports from Finance (income statements and expense breakdowns) to villa owners; remind and ensure to the Finance Department that owner invoices, payments, and agreements are accurately managed and delivered on time; support onboarding of new villa owners and assist in contract signing and compliance.
• Owner Satisfaction & Conflict Resolution: Manage owner feedback and resolve concerns or disputes in a timely and diplomatic manner; conduct regular check-ins or visits (physical or virtual) to assess owner satisfaction; liaise with legal or management teams when escalations or contract issues arise.
• Support for Sales & Expansion: Support the Business Development team in presentations or communications with international prospects; assist in onboarding new foreign villa owners, providing detailed explanations of the management process, fee structure, and service terms.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, International Relations, Real Estate, or a related field.
• Fluent in French and English (spoken and written). Additional languages (such as Bahasa Indonesia or German) are a plus.
• Minimum 2–3 years of experience in client relations, hospitality, property management, or real estate—preferably in an international or multicultural environment.
• Prior experience working with expatriates or overseas clients is a strong advantage.

Skills & Competencies

• Communication & Cultural Skills: Excellent communication and interpersonal skills, especially with high-net-worth or international clients; strong cross-cultural awareness and ability to build trust with foreign clients; skilled in drafting professional emails and reports in French and English.
• Organizational & Technical Skills: Proficient in Microsoft Office, Google Workspace, and CRM systems; capable of handling sensitive information and complex villa/owner arrangements; strong administrative and documentation abilities.
• Behavioral Attributes: Proactive, customer-focused, and service-minded; problem solver with a diplomatic and empathetic approach; detail-oriented, reliable, and able to manage multiple villas or owners at once.
• Additional Competencies: Willingness to work flexible hours to accommodate different time zones; familiar with villa operations, booking platforms, and maintenance workflows; comfortable working independently or within a multi-cultural, fast-paced team.

Preferred For Foreigners Or Expatriates

• Legal eligibility to work in Indonesia (or the company location) or willingness to relocate.
• Familiarity with Southeast Asian hospitality culture is a plus.
• Experience in managing remote or virtual relationships with overseas property owners.

Benefits

Benefits: Allowance, Career Opportunity, Networking

How to Apply

Please send your CV with the subject: Name – Position – Domicile

Job Category: Owner Relation

Job Type: Full Time

Job Location: Ubud

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