Order Management Officer - ID Regional East, OE

The Goodyear Tire & Rubber Company; Bogor; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Order Processing Specialist to manage customer inquiries and order fulfillment processes. In this role, you will be the first point of contact for customers, ensuring their needs are met while adhering to established policies. You will work closely with various teams to coordinate shipping and delivery schedules, providing timely updates to customers. This position offers an exciting opportunity to grow within a global company known for its commitment to innovation and quality in the automotive sector. If you are a proactive team player with a passion for customer service, we want to hear from you!

Qualifications

• Minimum 1 year experience in order processing or customer service.
• Strong interest in automotive, tire, and accessories.

Responsibilities

• Manage order fulfillment processes and customer inquiries efficiently.
• Coordinate shipping and delivery schedules with relevant teams.

Skills

Order Processing

Customer Service

Communication

Teamwork

Analytical Thinking

Education

Bachelor's Degree

Tools

SAP

Job description

Location: ID - Bogor

Goodyear Talent Acquisition Representative: Katrena Calimag-Rupera

Sponsorship Available: No

Relocation Assistance Available: No

Primary Purpose Of The Position

• To efficiently manage the order fulfillment processes and by established operation policies/procedures.
• Actively participate and comply with the environmental, health and safety policy of PT Goodyear Indonesia Tbk.
  
  

Job Duties & Responsibilities

Customer contacts

• Act as the first customer contact person to handle customer inquiries for assign area, OEM and staff purchased/Kopkar and WFFS (withdrawal from finished stock), such order status, and pricing.
• Provide feedback to the relevant sales, supply chain & finance personnel regarding order status and/or changes.
  
  

Order processing

• Process customer orders/changes according to established department policies/procedures after confirming the stock availability and customer product allocation, Communicate with customer on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with supply chain, logistics and finance personnel. Prepare order confirmation with approval and confirmation from sales supervisor. Process customer returns according to established policies/procedures
• Process OE orders from OEM Customer by liaising with OE Manager, Supply Chain and Finance Team related. Drive the OE Order processing to meet the order timeline as per required by OEM Custome
• To handle data entry for new defective return tire & FOC program.
• Provide daily sales report
• Provide Weekly OE Report
  
  

Shipping and delivery coordination

• Prioritize delivery schedules based on first come first served and customers’ delivery requirements and electronically process delivery orders.
• Track feedback from transportation or warehousing service providers/suppliers/ carriers/ logistics etc to ensure timely order delivery.
• Communicate timely with Local RP customers and OEM customers on delivery status.
• Record & report the delivery performance achievement to OEM Customers.
  
  

Administration of customer complaints and claims

• To ensure claim adjustment is handled properly according to valid policy.
• Record and follow up the voice of customer from OEM
• Alert the supervisor and respective sales & supply chain personnel on any unmet customer needs
  
  

Reporting

• Provide report according to business inquiry.
  
  

Job Requirements

• Bachelor degree from any major
• Minimum 1 years experience in order processing or customer service
• Understand Product Knowledge, Business Process and Sales Environment
• Having capabilities of an order processing view, with an ability to work management, influencing people and teamworking.
• Excellent team player, bias for action and results
• Have intuitive nature, high personal integrity
• Ability to think creatively and analytically
• Ability to work cross functional
• Strong interest in automotive, tyre and accessories
• Computer literate
• Familiar with SAP
  
  

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate