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A leading company in the manufacturing sector is seeking an Order Management and Billing Supervisor to manage the Order to Cash (O2C) process. The role involves overseeing billing, coordinating with finance and sales teams, and contributing to operational improvements. Candidates should possess strong organizational skills, a Bachelor’s degree, and a minimum of 5 years experience in order management or billing.
Support the CS Manager and current CS Supervisor in leading the Order to Cash (O2C) process in Indonesia, including receiving orders, billing, collection, order processing, deliveries, invoicing, cross-division communication, and handling routine and complex inquiries and complaints.
Assist the CS Manager and other CS Supervisors in managing CS associates across several locations in Indonesia (Bali, Cikarang, Citeureup, Surabaya) to serve 9 divisions: Manufacturing, Basic Industries, Mining, Downstream, Paper, Institutional, F&B, QSR, and PEST.
Coordinate closely with the Finance (AR) Team as part of the DSO continuous improvement project, focusing on reducing billing process lead time, unbilled under ship & bill/contract service/project, bad debt, and increasing collections from customers.
Manage all monthly reports related to CS operations (e.g., DIFOT, Freight Policy tracking, ZDI - CN report, Delivery Not Yet Invoice, monthly cleanup of OOR, etc.), including sales report (accrual) collaboration with the Finance Team.
Work with Sales, Demand Planning, and Supply Planning Teams to ensure alignment of stock, orders, and forecasts, including participation in sales meetings and coordination.
Monitor and follow up on POD (signed return DO) with the Distribution and Sales Teams/Customers.
Provide data tracking for billing progress on all contract services, consignment, one-off, equipment, and milestone projects.
Send complete documentation (POD, completion report, PO/Contract, and other supporting documents) to the CS Billing Team for invoicing.
Collaborate closely with the 3PL warehouse Team.
Job Requirements: