Order Management and Billing Supervisor (Contract)

PT Ecolab International Indonesia; Citeureup; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in the manufacturing sector is seeking an Order Management and Billing Supervisor to manage the Order to Cash (O2C) process. The role involves overseeing billing, coordinating with finance and sales teams, and contributing to operational improvements. Candidates should possess strong organizational skills, a Bachelor’s degree, and a minimum of 5 years experience in order management or billing.

Qualifications

• Minimum 5 years of experience in order management & billing, supervisory experience required.
• Advanced skills in Excel and familiarity with Power BI and ERP systems preferred.
• Fluent in English, able to communicate complex concepts.

Responsibilities

• Lead the Order to Cash (O2C) process including billing and collection.
• Manage CS associates across multiple locations in Indonesia.
• Prepare monthly reports related to CS operations and ensure alignment with sales teams.

Skills

Negotiation

Problem-solving

Organizational Skills

Attention to Detail

Communication

Education

Bachelor's Degree in Accounting or Management

Tools

ERP Systems (SAP)

Power BI

MS Access

Excel

Job description

Order Management and Billing Supervisor (Contract)

Support the CS Manager and current CS Supervisor in leading the Order to Cash (O2C) process in Indonesia, including receiving orders, billing, collection, order processing, deliveries, invoicing, cross-division communication, and handling routine and complex inquiries and complaints.

Assist the CS Manager and other CS Supervisors in managing CS associates across several locations in Indonesia (Bali, Cikarang, Citeureup, Surabaya) to serve 9 divisions: Manufacturing, Basic Industries, Mining, Downstream, Paper, Institutional, F&B, QSR, and PEST.

Coordinate closely with the Finance (AR) Team as part of the DSO continuous improvement project, focusing on reducing billing process lead time, unbilled under ship & bill/contract service/project, bad debt, and increasing collections from customers.

Manage all monthly reports related to CS operations (e.g., DIFOT, Freight Policy tracking, ZDI - CN report, Delivery Not Yet Invoice, monthly cleanup of OOR, etc.), including sales report (accrual) collaboration with the Finance Team.

Work with Sales, Demand Planning, and Supply Planning Teams to ensure alignment of stock, orders, and forecasts, including participation in sales meetings and coordination.

Monitor and follow up on POD (signed return DO) with the Distribution and Sales Teams/Customers.

Provide data tracking for billing progress on all contract services, consignment, one-off, equipment, and milestone projects.

Send complete documentation (POD, completion report, PO/Contract, and other supporting documents) to the CS Billing Team for invoicing.

Collaborate closely with the 3PL warehouse Team.

Job Requirements:

• Bachelor's Degree from any major; preferred in Accounting & Management.
• Minimum 5 years' experience in order management & billing, sales, or administration, with supervisory experience and customer/sales problem resolution skills.
• Advanced Excel skills; proficiency in Power BI, MS Access, etc., is a plus.
• Hands-on experience with ERP systems, especially SAP, is an advantage.
• Strong organizational skills, attention to detail, and ability to work in a fast-paced, multicultural environment.
• Excellent negotiation skills and ability to build strong internal stakeholder relationships.
• Proven ability to communicate complex concepts clearly, both in writing and presentations.
• Problem-solving mindset with a proactive approach to supply performance improvements.
• Fluent in English (verbal and written).
• Willing to be based in Citeureup.