Order Management Agent

Expeditors; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An established industry player in global supply chain management is seeking a detail-oriented individual to ensure smooth operations and timely communications. This role involves managing shipment processes, maintaining accurate data entry, and adhering to compliance regulations. The ideal candidate will demonstrate strong organizational skills and proficiency in English, alongside computer skills in Microsoft Office. Join a professional and friendly environment that encourages innovation and customer service excellence, and contribute to a dynamic team that values efficiency and improvement.

Qualifications

• Proficient in English and strong computer skills are essential.
• Must be proactive with excellent organizational abilities.

Responsibilities

• Ensure smooth and timely process flow for shipments.
• Oversee communications and ensure timely responses to requests.

Skills

Fluent in English

Good computer skills

Pro-active

Strong organizational skills

Understanding of ocean documentation

Education

6 months to 1 year related experience

Equivalent combination of education and experience

Tools

Excel

Word

PowerPoint

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely process flow for shipments.
• Ensure accurate and timely client billing. Understand all the elements of Order Management DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Oversee communications, ensuring timely responses to emails and requests (internal and external).
• Utilize all technology tools available in the company to perform customer service and operations duties.

Qualifications

• Fluent in English
• Good computer skills (Excel, Word, PowerPoint)
• Pro-active, strong organizational skills
• Understanding of ocean documentation process a plus
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Have completed any applicable probationary period.
• Must not currently be on a performance improvement plan and must not have a letter of reprimand issued within the twelve (12) months preceding application for an open position.
• Meet the minimum requirements for the job and be able to perform the essential functions of the position with or without reasonable accommodation.

Additional Information

• Applying does not warrant an interview or acceptance for the position. You will receive a notice if an interview will take place.
• Expeditors reserves the right to change this Standard at any time and for any reason and to grant exceptions to this Standard based on business needs.
• Application Closing: April 17th, 2025