Operator Pabrik Sepatu (Shift) — Kerja Tim & K3

Dwikarsa Sejahtera Abadi; Indonesia; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Hilton Indonesia seeks an experienced Banquet Operations Manager to oversee the planning, setup and delivery of banquet events, ensuring flawless execution and guest satisfaction.

You will lead banquet staff, coordinate with clients to understand their vision, manage budgets and inventories, and collaborate with other departments to maintain high service standards and hospitality excellence.

Qualifications

• High school graduate with strong communication skills, both written and verbal.
• Minimum 3 years in banquet/event management, preferably in hospitality.
• Minimum 1 year in a managerial role or 3 years as a supervisor.
• Strong leadership and team management.
• Excellent customer service and communication.
• Event planning and budget control expertise, with attention to detail and problem-solving ability.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Lead and inspire banquet staff, promoting a positive and high-performing team environment.
• Coordinate with clients to understand their needs and exceed event expectations.
• Uphold high standards of service, cleanliness, and presentation in banquet areas.
• Monitor event costs, manage budgets, and maintain inventory and supplies.
• Collaborate with other departments to ensure smooth, coordinated event operations.
• Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Leadership

Customer service

Event planning

Budget control

Communication

Safety standards

Education

High school graduate

Job description

Banquet Operations Manager

Job Category: Banquets
Job Schedule: Full time

Exceptional Hospitality Starts with You.

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will oversee the planning and execution of all banquet events, ensuring every detail is perfect. You will work closely with guests to understand their vision and bring it to life with precision and flair. As a Banquet Operations Manager, you're not just a master of event orchestration - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Event Execution: Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Team Leadership: Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• Client Coordination: Liaise with clients to understand their needs and exceed event expectations.
• Service Standards: Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• Cost & Inventory Control: Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
• Interdepartmental Collaboration: Work closely with other departments to ensure smooth and coordinated event operations.
• Issue Resolution: Quickly address and resolve any issues during events to uphold guest satisfaction.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school graduate with strong communication skills, both written and verbal
• Manager: Minimum 3 years in banquet/event management, preferably in hospitality
• Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor
• Strong leadership and team management
• Excellent customer service and communication
• Event planning and budget control expertise, with attention to detail and problem-solving ability
• Knowledge of safety protocols and hospitality standards

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay - we're a great place to work).