Operations & Support Specialist

PT. Bina Usaha Raya (UMKMall); Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading startup is looking for an Operations & Support Specialist to enhance its operational efficiency. This role requires a hands-on individual with a proven track record in operations management, who can provide support across various functions including finance and HR. The ideal candidate will have strong problem-solving skills and attention to detail, contributing to the growth and stability of the company.

Qualifications

• 5-10 years of professional experience, with at least 3 years in operations or support.
• Detail-oriented, strong organizational skills to manage multiple tasks.
• Proactive and hands-on, capable of strategic and operational tasks.

Responsibilities

• Provide operational support to teams to ensure smooth daily processes.
• Support finance coordination and handle vendor management.
• Develop and review SOPs to improve operational efficiency.

Skills

Problem Solving

Organization

Communication

Coordination

Tools

Google Workspace

Notion

Job description

We are looking for an Operations & Support Specialist who is hands-on, resourceful, and ready to play a key role in keeping our startup running smoothly behind the scenes. You will support day-to-day operations across admin, general affairs, vendor management, basic finance coordination, and HR support — helping stabilize systems so the entire team can stay focused on driving real impact for our users.

This role is ideal for someone who enjoys building structure, solving problems, and making things happen — with room to grow into a more strategic operations or management role as the company scales.

Responsibilities

Provide operational support to all teams, ensuring daily processes run smoothly and the team stays focused on their core work

Coordinate day-to-day operational activities across Finance, HR Support, general affairs, admin, and vendor management

Support finance coordination (invoice tracking, liaising with finance team, vendor payment follow-ups)

Handle simple contracts, legal documents, and liaise with vendors or external partners to ensure smooth operations

Assist with recruitment admin, onboarding process, and HR documentation

Identify operational gaps or inefficiencies and propose practical, actionable solutions

Develop, update, and review simple SOPs, workflows, and operational documentation to ensure processes run clearly and efficiently

Maintain organized records, databases, and operational documentation

Continuously learn how startup operations work, how to build support systems, and how strong operations contribute to business growth

Requirements

5-10 years of total professional experience, with at least 3 years in operations, generalist, or support-related roles (startup or fast-paced environment preferred)

Comfortable handling a wide range of operational tasks — from admin to vendor coordination and basic finance tracking

Strong problem-solving skills; able to break down issues and find practical solutions independently

Detail-oriented with strong organizational skills and ability to manage multiple tasks reliably

Proactive, hands-on, and willing to handle both strategic coordination and operational details

Good communication and coordination skills; comfortable working with internal teams and external vendors

Curious to learn beyond admin tasks and grow into a strategic operations role over time

Integrity and trustworthiness in handling sensitive information (HR, legal, finance, etc.)

Comfortable working in a fast-paced, dynamic startup environment

Bonus Points

Experience working in a startup or fast-growing company environment

Exposure to basic HR processes, legal administration, or finance operations

Familiarity with Google Workspace, Notion, or simple operational tools

Experience handling vendors, legal documents, or general office operations

Interest in business operations, system building, and making an impact behind the scenes

What's your expected monthly basic salary?

How many years' experience do you have as a Support Specialist?