Operations Specialist - Infun

Hago Kreatif Indonesia (JOYY); Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading social media platform is looking for an Operations Specialist in Jakarta Selatan. Responsibilities include managing user engagement, conducting interviews, and handling campaign launches. Ideal candidates will have proficiency in Microsoft Office and strong communication skills. This role necessitates the ability to analyze data and work under pressure, offering a dynamic work environment.

Qualifications

• Proficient in Microsoft Office and familiar with tools like Canva.
• Basic understanding of chat-room app or experience in campaign planning.
• Strong communication, execution, and comprehension skills.
• Solid data analysis skills, ability to work under pressure.

Responsibilities

• Engagement and communication with high-value users.
• Conducting user interviews and managing campaign launches.
• Supporting Host-related policies and handling data reports.
• Managing recruitment policies and tracking issues.

Skills

Microsoft Office proficiency

Canva familiarity

Strong communication skills

Data analysis skills

Ability to work under pressure

Job description

Responsible for the daily engagement, communication, and information updates for high-value users (including SVIP users, family group users, etc.). Conduct regular interviews with key users, design targeted campaign plans based on user types, manage campaign launch, and independently complete campaign reviews and improvement plans.

Follow up on the selection of high-quality Hosts and support the implementation of Host-related policies. Update daily/weekly data reports, respond to Hosts' feedback in a timely manner, and ensure issues are tracked and resolved. Assist in launching Host-related campaigns and collecting relevant information and data.

Support the release and promotion of recruitment policies, assist in identifying and maintaining promoters, update daily/weekly recruitment-related data, and identify and report issues as needed.

Requirements:

Proficient in Microsoft Office and familiar with tools like Canva.

Basic understanding of chat-room app, or experience in campaign planning and user operations.

Strong communication, execution, and comprehension skills.

Solid data analysis skills and ability to work under pressure.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as an Operations Specialist?

Computer Software & Networking 11-50 employees

Founded in April 2005, Joyy Inc. (“JOYY” or the “Company”) is a leading global video-based social media platform. It was listed on the NASDAQ on November 21, 2012. From live streaming, short form video, social network, e-commerce, education and Internet finance, JOYY develops and deliver a variety of services such as YY LIVE, Huya, imo, BIGO LIVE, Likee, HAGO and YY dating. HUYA launched IPO on NYSE on May 11, 2018 and became the first successful listed case of internal incubation. In March 2019, JOYY completed the acquisition of BIGO which had a market valuation of US$2.1B.

JOYY aims at two core strategies, “Globalization” and “Artificial Intelligence”. We commit to accelerate our globalization process and expand our international influence, so as to become a global leading video-based social media platform. In addition, we strive to transform into a technology company taking artificial intelligence as the core, which helps to create more diversified opportunities for users to interact and a better experience for our users.

Today, there are over 7,000 employees in JOYY Group, and 65% of them are engineers. Our mission is to “Connect People and Enrich Their Lives Through Video”. We aim to become a characteristic and globalized enterprise in China’s Internet industry via continuously upgrading our technological advantages and enhancing our influence towards the international.

Founded in April 2005, Joyy Inc. (“JOYY” or the “Company”) is a leading global video-based social media platform. It was listed on the NASDAQ on November 21, 2012. From live streaming, short form video, social network, e-commerce, education and Internet finance, JOYY develops and deliver a variety of services such as YY LIVE, Huya, imo, BIGO LIVE, Likee, HAGO and YY dating. HUYA launched IPO on NYSE on May 11, 2018 and became the first successful listed case of internal incubation. In March 2019, JOYY completed the acquisition of BIGO which had a market valuation of US$2.1B.

JOYY aims at two core strategies, “Globalization” and “Artificial Intelligence”. We commit to accelerate our globalization process and expand our international influence, so as to become a global leading video-based social media platform. In addition, we strive to transform into a technology company taking artificial intelligence as the core, which helps to create more diversified opportunities for users to interact and a better experience for our users.

Today, there are over 7,000 employees in JOYY Group, and 65% of them are engineers. Our mission is to “Connect People and Enrich Their Lives Through Video”. We aim to become a characteristic and globalized enterprise in China’s Internet industry via continuously upgrading our technological advantages and enhancing our influence towards the international.