Operations - Return & Refund Project

Shopee; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead cross-functional projects aimed at enhancing customer service and operational efficiency. This role involves designing data-driven initiatives to address user pain points and optimize the returns and refund journey. You will prioritize projects based on impact, collaborating with local and regional teams to implement solutions. Excellent analytical thinking and problem-solving skills are essential, as well as the ability to communicate effectively with stakeholders. If you thrive in dynamic environments and are passionate about improving user experiences, this opportunity is for you.

Qualifications

• Bachelor's degree in a relevant field with over 2 years of experience.
• Strong analytical and problem-solving skills with large data sets.

Responsibilities

• Lead cross-functional projects to enhance customer service.
• Design data-driven initiatives to improve returns and refunds.

Skills

Analytical Thinking

Problem-Solving

Communication Skills

Project Management

Data Analysis

Education

Bachelor's degree in Engineering

Bachelor's degree in Statistics

Bachelor's degree in Mathematics

Bachelor's degree in Business Analytics

Bachelor's degree in Computer Science

Job description

Job Description

• Lead and manage cross-functional projects to enhance customer service and operational efficiency at Shopee.
• Design data-driven initiatives to address user pain points, process inefficiencies, and functional gaps in the returns and refund journey.
• Prioritize projects based on impact, working with local and regional teams to implement solutions and system-driven initiatives.
• Monitor and evaluate post-launch performance, identify improvement opportunities, and implement adjustments to optimize outcomes.
• Communicate objectives and updates effectively with stakeholders to ensure alignment and seamless execution.
  
  

Requirements

• A Bachelor's degree in Engineering, Statistics, Mathematics, Business Analytics, Computer Science, or a related field with >2 years of work experience. Fresh graduates are also welcome to apply.
• Strong analytical thinking and problem-solving skills, with a passion for working with large data sets to identify and resolve user pain points, process bottlenecks, and inefficiencies.
• Proven ability to take ownership of product-related projects, driving platform improvements and enhancing the end-user experience.
• Excellent communication skills, both verbal and written, with the ability to convey ideas clearly and concisely in English.
• Knowledge of general business processes and organizational frameworks, including strategy, goals, culture, and structure.
• Strong interpersonal skills to build and maintain effective relationships with internal teams and external stakeholders.
• Highly organized with the ability to coordinate tasks across multiple stakeholders, manage project progress, and achieve goals on time.
• Thrives in dynamic and collaborative environments, demonstrating adaptability and a proactive attitude.