Operations - Return & Refund Project

Shopee; Daerah Khusus Ibukota Jakarta; On-site; IDR 489.077.000 - 782.524.000; Full time

Job summary

A leading company in e-commerce, Shopee, is seeking a project lead to enhance customer service and operational efficiency. The role involves managing cross-functional projects, designing data-driven initiatives to improve user experience, and effectively communicating with stakeholders. The ideal candidate has a Bachelor's degree and strong analytical skills, with a passion for solving complex problems.

Qualifications

• A Bachelor's degree in a relevant field with >2 years of work experience.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English.

Responsibilities

• Lead and manage projects to enhance customer service and operational efficiency.
• Design data-driven initiatives for user pain points and process inefficiencies.
• Communicate objectives effectively with stakeholders.

Skills

Analytical Thinking

Problem Solving

Project Management

Interpersonal Skills

Communication

Education

Bachelor's degree in Engineering, Statistics, Mathematics, Business Analytics, Computer Science or related field

Job description

Job Description

• Lead and manage cross-functional projects to enhance customer service and operational efficiency at Shopee.
• Design data-driven initiatives to address user pain points, process inefficiencies, and functional gaps in the returns and refund journey.
• Prioritize projects based on impact, working with local and regional teams to implement solutions and system-driven initiatives.
• Monitor and evaluate post-launch performance, identify improvement opportunities, and implement adjustments to optimize outcomes.
• Communicate objectives and updates effectively with stakeholders to ensure alignment and seamless execution.
  
  

Requirements

• A Bachelor's degree in Engineering, Statistics, Mathematics, Business Analytics, Computer Science, or a related field with >2 years of work experience. Fresh graduates are also welcome to apply.
• Strong analytical thinking and problem-solving skills, with a passion for working with large data sets to identify and resolve user pain points, process bottlenecks, and inefficiencies.
• Proven ability to take ownership of product-related projects, driving platform improvements and enhancing the end-user experience.
• Excellent communication skills, both verbal and written, with the ability to convey ideas clearly and concisely in English.
• Knowledge of general business processes and organizational frameworks, including strategy, goals, culture, and structure.
• Strong interpersonal skills to build and maintain effective relationships with internal teams and external stakeholders.
• Highly organized with the ability to coordinate tasks across multiple stakeholders, manage project progress, and achieve goals on time.
• Thrives in dynamic and collaborative environments, demonstrating adaptability and a proactive attitude.