Operations Manager - Luxury F&B (Craft Cocktails | Artisan Tea | Pastry Atelier)

Noraa & Co.; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premium F&B group in Surabaya is seeking an Operations Manager to oversee daily operations and ensure high-quality standards. The ideal candidate has over 5 years of experience in luxury F&B, strong pastry skills, and a hands-on approach to management. Responsibilities include leading staff, optimizing schedules, and conducting quality checks across multiple outlets.

Qualifications

• 5+ years in luxury F&B operations (fine dining, 5-star hotels, or patisserie groups).
• Mastery of French techniques, gluten-free adaptations, and plated desserts.
• Available for 5-day onsite work including weekends.

Responsibilities

• Conduct daily quality checks for pastry mise-en-place and tea service.
• Lead pre-shift briefings for 70+ staff on service standards.
• Approve all market orders for specialty ingredients.
• Optimize labor schedules to match reservation forecasts.

Skills

Luxury F&B operations experience

Pastry expertise

Experience with POS systems

Fluency in financial KPIs

Obsessive precision in pastry QA

Tools

Toast

Lightspeed

MarketMan

Job description

Backed by one of the biggest conglomerate groups in Indonesia, our customer is building one of the most exciting F&B specialty brands in Surabaya. They are looking for Operations Manager to serve as the owner’s operational anchor for a premium F&B group. You\'ll ensure flawless daily execution across pastry kitchens, tea salons, and cocktail bars.

Overview

Responsibilities

• Conduct daily quality checks for pastry mise-en-place, tea service calibration, and cocktail garnishes.
• Lead pre-shift briefings for 70+ staff on service standards, VIP alerts, and daily specials.
• Approve all market orders for specialty ingredients (Valrhona chocolate, rare tea leaves, seasonal fruits).
• Audit daily waste logs and inventory counts for pastry overproduction and bar spillage.
• Resolve guest escalations in real-time (e.g., remaking a souffl\u00e9 within 15 minutes for regulars).
• Optimize labor schedules to match reservation forecasts and peak traffic patterns.
• Deliver nightly P&L snapshots to the owner with sales vs. cost analysis.
• Train captains on luxury recovery protocols (complimentary petit fours, custom tea infusions).
• Oversee weekly deep-cleaning schedules for pastry kitchens and bar equipment.
• Test new pastry recipes for consistency in texture, plating, and shelf-life.

Qualifications

• 5+ years in luxury F&B operations (fine dining, 5-star hotels, or patisserie groups)
• Pastry expertise: Mastery of French techniques, gluten-free adaptations, and plated desserts
• Hands-on experience with POS systems (Toast/Lightspeed) and inventory software (MarketMan)
• Fluency in financial KPIs: pastry yield %, cover per labor hour, recipe cost variance
• Availability for 5-day onsite work including weekends

The ideal candidate will have

• Obsessive precision in pastry QA (e.g., spotting underproofed croissants by sheen).
• Military-grade discipline in daily checklists and HACCP compliance.
• Owner\'s mindset: You protect margins like it\'s your own business.
• Calm under fire: De-escalate VIP complaints while directing kitchen recovery.
• Supplier network: Relationships with premium vendors (chocolate couvertures, tea estates).