Operations Manager Branch

Brink’S Inc; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Hilton Indonesia is seeking a Banquet Operations Manager to lead event execution and guest experiences in our hotels. You will oversee banquet planning, setup, and service standards, coordinating with clients and departments to deliver flawless events.

We value strong leadership, budgeting, safety, and a proactive, guest-focused mindset. Join a team committed to hospitality excellence and career growth in a globally renowned brand.

Qualifications

• High school graduate with strong communication skills.
• 3+ years in banquet/event management, preferably in hospitality.
• 1 year in a managerial role or 3 years as a supervisor.
• Strong leadership and team management.
• Excellent customer service and communication.
• Event planning and budget control expertise, with attention to detail and problem-solving ability.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Event Execution: Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Team Leadership: Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• Client Coordination: Liaise with clients to understand their needs and exceed event expectations.
• Service Standards: Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• Cost & Inventory Control: Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
• Interdepartmental Collaboration: Work closely with other departments to ensure smooth and coordinated event operations.
• Issue Resolution: Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Team leadership

Customer service

Event planning

Budget management

Communication

Education

High school diploma

Job description

**Job Identification:**
**Job Category:** Banquets
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will oversee the planning and execution of all banquet events, ensuring every detail is perfect. You will work closely with guests to understand their vision and bring it to life with precision and flair. As a **Banquet Operations Manager**, you're not just a master of event orchestration - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• **Event Execution:** Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• **Team Leadership:** Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• **Client Coordination:** Liaise with clients to understand their needs and exceed event expectations.
• **Service Standards:** Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• **Cost & Inventory Control:** Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
• **Interdepartmental Collaboration:** Work closely with other departments to ensure smooth and coordinated event operations.
• **Issue Resolution:** Quickly address and resolve any issues during events to uphold guest satisfaction.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school graduate with strong communication skills, both written and verbal
• Manager: Minimum 3 years in banquet/event management, preferably in hospitality
• Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor
• Strong leadership and team management
• Excellent customer service and communication
• Event planning and budget control expertise, with attention to detail and problem-solving ability
• Knowledge of safety protocols and hospitality standards

**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.