Operations Manager

RecruitGo; Kuta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Sebuah perusahaan inovatif di sektor kesehatan hewan sedang mencari Manajer Operasional yang berpengalaman untuk bergabung dengan tim manajemen senior. Dalam peran ini, Anda akan bertanggung jawab atas semua proses operasional dan administratif, serta mendukung pemilik dalam mencapai pertumbuhan pendapatan dan profit. Anda akan mengembangkan protokol layanan pelanggan dan melatih staf, serta mengelola komunikasi dengan klien untuk memastikan kepuasan mereka. Jika Anda memiliki pengalaman dalam manajemen dan layanan pelanggan, serta keterampilan kepemimpinan yang kuat, ini adalah kesempatan yang tepat untuk Anda untuk berkontribusi dalam lingkungan yang dinamis dan mendukung kesejahteraan karyawan.

Qualifications

• Pengalaman minimal 3 tahun dalam manajemen administrasi dan layanan pelanggan.
• Keterampilan komputer yang baik dan kemampuan berkomunikasi dengan baik.

Responsibilities

• Mengelola semua proses operasional dan administratif di perusahaan.
• Mendukung pemilik dalam setiap aktivitas operasional untuk mencapai pertumbuhan pendapatan.

Skills

Manajemen Administrasi

Layanan Pelanggan

Keterampilan Komunikasi

Kepemimpinan

Kemampuan Bahasa Inggris

Education

Gelar Sarjana (S1) dalam Administrasi Bisnis

Gelar dalam Manajemen atau bidang terkait

Tools

Microsoft Word

Microsoft Excel

Job description

Position Overview

RecruitGo is hiring Operations Manager on behalf of our client in veterinary healthcare industry

Responsibilities:

• Responsible for all operational and administrative processes and activities within the company.
• Be part of the Senior Management team.
• Support the Owner for every operational activity within the company in order to achieve revenue and profit growth.
• Develop and implement customer service protocols and training for staff.
• Proactively address client concerns and resolve complaints promptly and effectively.
• Monitor client feedback and implement strategies to improve client satisfaction.
• Manage client communication channels to ensure timely and accurate responses.
• Create an annual budget plan in coordination with the Owner.
• Provide input to the Owner regarding the work results of the Admin/Operations team.
• Collaborate with the HR Officer, create/review/change regulations and policies related to administration and employment in the company.
• Ensure all staff follow company standard operating procedures and maintain discipline and professionalism at all times.
• Oversee building and equipment maintenance at all branches of Sunset Vet.
• Ensure that the company's operational permits and legality are in accordance with applicable regulations.
• Build good relationships and establish communication with external parties such as related agencies and ministries to ensure the continuity of the company's operational activities.
• Ensure the comfort and welfare of all employees in the company.

Qualifications:

• Bachelor's degree (S1) in Business Administration, Management or other related fields.
• Have experience in managing administration including employment, finance and procurement for at least 3 (three) years.
• Have experience in customer service including dealing with customer complaints for at least 3 (three) years.
• Master computer skills (Word, Excel, etc.).
• Able to communicate well with superiors, co-workers and employees.
• Have leadership and be able to provide examples of professional work.
• Independent and able to work with minimum supervision.
• Intermediate level English language proficiency