Operations Manager

The Lighthouse Bali; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading recovery center in Bali is seeking an Operations Manager to enhance daily operations and ensure exceptional client and staff experiences. The role involves leadership, HR management, and operational oversight within a dynamic and mission-driven environment focused on recovery care.

Benefits

Annual vacation leave

Sick leave

Religious Holiday Bonus (THR)

Supportive work environment

Qualifications

• 3+ years operations manager experience.
• Familiarity with Indonesian labor laws.
• Proficient in English, both spoken and written.

Responsibilities

• Oversee daily business and administrative operations.
• Manage recruitment and performance reviews.
• Coordinate client onboarding and support.

Skills

Leadership

Communication

Organizational Skills

Problem Solving

Tools

Project Management Tools

Clinical Systems

Spreadsheets

Job description

Join our mission to transform lives through excellence in recovery care.

The Lighthouse Bali is a premier recovery center offering bespoke trauma and addiction recovery programs. We are now hiring an Operations Manager to lead our day-to-day operations while ensuring exceptional service delivery across departments.

About the Role

As our Operations Manager, you will oversee the daily functioning and long-term planning of The Lighthouse Bali. This is a dynamic leadership role that blends operational oversight with strategic coordination across departments including HR, client support, team management, villa management, and legal compliance.

You’ll play a critical part in enhancing both the client and staff experience, ensuring that every behind-the-scenes detail supports our mission of transformational care.

Key Responsibilities

Leadership & Coordination

Oversee daily business and administrative operations

Manage operations staff and coordinate inter-departmental workflows

Lead regular staff and departmental meetings

Maintain and refine SOPs, policies, and compliance protocols

Ensure adherence to Indonesian labor law and operational regulations

HR Management

Lead recruitment, onboarding, and contract management

Coordinate staff performance reviews and time-off tracking

Mediate team challenges and oversee disciplinary action when needed

Ensure monthly supervision sessions are tracked and reported

Client Experience Support

Coordinate client onboarding, contracts, and medical assessments

Oversee preparation of welcome packs and daily experience monitoring

Maintain regular check-ins with clients to support wellbeing

Coordinate client-related logistics with respect and sensitivity

Finance & Payroll

Oversee payroll processing and liaise with accountants

Manage budget-related tracking and approvals

Legal & Administrative

Track legal deadlines and ensure documentation is current

Source operational needs, therapeutic supplies, and rentals

Manage stock of literature, emergency medical supplies, uniforms

Marketing & Digital Oversight

Oversee website design, updates, and functionality

Support social media, newsletter, and email communication workflows

Coordinate inquiries for private therapy sessions and track invoices

Requirements

3+ years operations manager (or similar) experience

Strong leadership and team management experience

Excellent organizational, communication, and problem-solving skills

Deep familiarity with Indonesian labor laws and HR practices

Proficient in English (spoken and written)

Skilled in using digital tools: spreadsheets, project management, clinical systems

Experience managing marketing workflows and digital platforms

Able to work independently, meet deadlines, and adapt to changing priorities

Must be based in Bali

Monthly Salary: IDR 10 – 15 million (based on experience and qualifications)

Religious Holiday Bonus (THR)

Annual vacation leave

Sick leave

Public and office holidays

Supportive work environment with purpose-driven mission and a collaborative team culture

Why Join The Lighthouse Bali?

You’ll be part of a passionate, professional team that changes lives daily. We offer a supportive environment, meaningful work, and opportunities to grow within a purpose-driven organization.

To Apply:

Click apply on this role, including a CV and cover letter explaining why you're a good fit for this role.

or send your CV and a short cover letter outlining your experience and motivation to: [e-mail] . Subject Line: Application – Operations Manager

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