Operations Manager

Taman Safari Indonesia; Cisarua; On-site; IDR 15.000.000 - 25.000.000; Full time

Job summary

Une entreprise de loisirs en pleine croissance à Cisarua, Bogor, recherche un Operations Manager proactif pour diriger les opérations de parc et garantir une expérience client de haut niveau. Le candidat idéal aura une formation dans la gestion du tourisme/hospitalité et au moins 3 ans d'expérience dans un rôle de leadership, avec une passion pour l'excellence opérationnelle et la satisfaction client.

Qualifications

• Minimum 3 ans d'expérience dans un rôle de leadership opérationnel dans l'industrie hôtelière.
• Compréhension approfondie des tendances et meilleures pratiques en gestion d’installations de loisirs.
• Capacité à travailler sous pression et à prendre des décisions rapides.

Responsibilities

• Diriger les opérations quotidiennes du parc pour dépasser les attentes des clients.
• Optimiser l'utilisation des ressources et la performance des installations.
• Surveiller la performance et identifier les goulets d'étranglement opérationnels.

Skills

Leadership

Gestion des gens

Analyse

Planification stratégique

Résolution de problèmes

Education

Bachelor’s degree in Tourism Management

Job description

Operations Manager will report to General Manager

Operations Manager will be responsible for planning, organizing, and overseeing the daily operations of our park, recreational facilities, and guest programs. This role demands a proactive and hands-on leader who ensures smooth day-to-day operations, consistently enhances service quality, and drives operational excellence in alignment with Taman Safari Indonesia’s commitment to conservation, education, and recreation.

Key Responsibilities:

• Lead the day-to-day operations of the park to consistently exceed guest expectations.
• Maximize customer satisfaction, facility performance, and resource efficiency while maintaining high standards of safety and service.
• Supervise park infrastructure, attractions, facilities, and operational teams across various departments.
• Optimize asset usage, workforce allocation, and service delivery to ensure operational excellence.
• Implement strategic and tactical plans in line with the organization’s goals and provide clear direction to operational teams.
• Monitor performance, identify operational bottlenecks, and implement corrective actions as needed.
• Analyze operational data to detect inefficiencies, improve productivity, and reduce waste.
• Ensure full compliance with CHSE (Cleanliness, Health, Safety, Environment) and Sapta Pesona values across all areas.
• Establish operational systems and KPIs to track, evaluate, and continuously improve service delivery and return on investment.

Key Requirements:

• Bachelor’s degree in Tourism Management, Hospitality, or a related field.
• Minimum 3 years of experience in an operational leadership role within the hospitality industry, preferably in 4–5 star hotels or recreation/theme parks.
• Strong leadership with proven ability in people management, cross-departmental coordination, and high-pressure decision-making.
• Demonstrated strength in analytical thinking, problem solving, and strategic planning for operational improvement.
• Experience in developing and implementing service quality improvement plans.
• In-depth understanding of current trends, standards, and best practices in theme park and leisure facility operations.
• Willingness to be placed in Cisarua, Bogor and work flexible hours, including weekends and holidays as required.

Due to the high volume of applications, only those selected for further consideration will be contacted.