OPERATIONS GENERAL MANAGER - LIFESTYLE BRANDED WATCH

PT Pancaran Pesona Nusantara - Pandora Indonesia; Jakarta Utara; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

PT Pancaran Pesona Nusantara - Pandora Indonesia is seeking an experienced Operations General Manager to lead the launch and growth of a Lifestyle Branded Watch business in Indonesia. You will build the operational foundation, set retail standards, and drive performance to deliver outstanding customer experiences as we introduce a new international watch brand.

Ideal candidates have 8–12 years in Retail Operations with 3–5 years in leadership, are fluent in English, and can develop teams,

Qualifications

• 8–12 years of experience in Retail Operations.
• Minimum 3–5 years in a managerial or senior leadership role.
• Proven experience in setting up and managing retail operations.
• Fluent in English—both written and spoken.
• Strong leadership, strategic thinking, and stakeholder management.

Responsibilities

• Build and manage retail operations from the ground up.
• Develop and implement SOPs, standards, and retail processes.
• Drive sales targets, P&L, budgeting, inventory, and KPIs.
• Build, develop, and lead high-performing teams.
• Establish customer experience and service excellence.
• Lead business launch, retail operations, and growth.
• Manage stakeholder relationships and business development.

Skills

Retail operations

Leadership

P&L management

Customer experience

Team building

Job description

OPERATIONS GENERAL MANAGER - LIFESTYLE BRANDED WATCH

PT Pancaran Pesona Nusantara is looking for an experienced and visionary Operations General Manager to lead the launch and growth of a Lifestyle Branded Watch Business in Indonesia. This is a key leadership role responsible for building the operational foundation, developing retail standards, driving business performance, and delivering exceptional customer experiences as we establish a new international watch brand in the Indonesian market.

Key responsibilities

Build and manage retail operations from the ground up

Develop and implement SOP, operational standards, and retail processes

Drive sales targets, P&L management, budgeting, inventory, and operational KPI management

Build, develop, and lead high-performing teams

Establish and maintain customer experience and service excellence standards

Lead business launch, retail operations, sales performance, team development, and business growth

Manage stakeholder relationships and business development initiatives

About you

8–12 years of experience in Retail Operations, preferably in "Lifestyle Branded Watch"

Minimum 3–5 years in a managerial or senior leadership position

Proven experience in setting up and managing retail operations

Strong understanding of customer experience and service excellence

Experienced in sales target, P&L, budgeting, inventory, and operational KPI management

Strong leadership and proven ability to build, develop, and lead high-performing teams

Strong business acumen, analytical thinking, and problem-solving skills

Excellent communication, negotiation, and stakeholder management skills

Fluent in English – both written and spoken

Passionate about lifestyle products, watches, and delivering exceptional customer experiences