Operations Associate

Flokq; Kota Yogyakarta; On-site; USD 30,000 - 50,000; Full time

Job summary

An innovative startup in the prop-tech sector is seeking a detail-oriented Operations Staff member to join their dynamic team. This role involves managing daily operational activities, supporting administrative processes, and ensuring seamless coordination between internal teams and customers. Ideal for fresh graduates eager to learn, this position offers a fantastic opportunity to grow in a fast-paced environment. If you have strong organizational skills and a passion for operations, this is the perfect chance to make a significant impact in a thriving company.

Qualifications

• Bachelor’s degree in management, marketing, business administration, or related field required.
• Strong organizational and administrative skills with attention to detail.

Responsibilities

• Communicate and coordinate with operations, sales, and partners to achieve objectives.
• Oversee key operational activities including move-ins, payments, and customer experience.

Skills

Organizational Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Education

Bachelor's Degree in Management

Bachelor's Degree in Marketing

Bachelor's Degree in Business Administration

Tools

Microsoft Office

Google Workspace

CRM Systems

ERP Systems

Job description

About Flokq

Flokq started with an idea to make people feel at home in a city filled with overwhelming opportunities, ever-reducing space, and increasing isolation. We began our journey with a three-pronged approach—offering affordable and convenient housing, creating a community for like-minded individuals, and addressing the city’s housing challenges.

As a growing startup in the prop-tech space, we have achieved significant milestones, including securing funding from prominent angel investors and strategic partners. Our success is driven by a small, dedicated team that continuously innovates and works hard to solve these challenges.

Job Overview

We are looking for a detail-oriented and proactive Operations Staff to join our team. In this role, you will manage daily operational activities, support administrative processes, and ensure seamless coordination between internal teams, partners, and customers. This position is open to fresh graduates who are eager to learn and grow in a dynamic startup environment.

Responsibilities

Communicate and coordinate with operations, sales, and external partners to achieve business objectives.

Oversee and contribute to key operational activities, including move-ins, escalations, move-outs, payments, and overall customer experience.

Track inbound and outbound payments, actively follow up on collections, and maintain accurate financial records.

Draft and process contracts, invoices, and other operational documents.

Manage administrative tasks, including data entry, documentation, and reporting.

Monitor customer feedback and reviews, analyze insights, and propose initiatives to improve the retention rate.

Assist in revising and improving standard operating procedures (SOPs).

Requirements

Bachelor’s degree in management, marketing, business administration, or a related field.

Fresh graduates are welcome to apply!

Strong organizational and administrative skills, with attention to detail.

Excellent customer service and communication skills.

Ability to handle conflicts and resolve issues efficiently.

Proficiency in Microsoft Office/Google Workspace; familiarity with CRM or ERP systems is a plus.

Highly motivated, adaptable, and able to work in a fast-paced environment.

English proficiency

If you are passionate about operations and enjoy problem-solving in a dynamic startup environment, we’d love to hear from you!