Operations Assistant

BIGO; Daerah Khusus Ibukota Jakarta; On-site; IDR 80.000.000 - 120.000.000; Full time

Job summary

BIGO is seeking an Operations Assistant to connect with VIP users and enhance their experience on the platform. Responsibilities include understanding user needs, organizing events, and analyzing user feedback to drive engagement. Candidates should possess customer service experience and adaptability in the ever-evolving tech landscape.

Qualifications

• Experience in customer service preferred.
• Fluent in English.
• Ability to analyze user psychology.

Responsibilities

• Build contacts with VIP users and manage user information.
• Organize VIP events and control event budgets.
• Maintain communication with VIP users.

Skills

Customer service

User psychology analysis

Adaptability

Problem-solving

Job description

Bigo-Hello Yo-Indonesia-Operations Assistant

Responsibility

1. Advanced in features and how to play voice chat applications, understand the needs and psychology of VIP users.
2. Responsible for building contacts with VIP users, collecting, compiling, analyzing and managing user information.
3. Distinguish services for VIP users, answer questions and maintain good communication with users.
4. Continue to follow VIP user conditions every day, and create strategies to maintain and increase user activity, and guide in refilling
5. Conceive and organize users/VIP events regularly, issues rewards of events, estimate and control event budget.
6. Coordinate and analyze various effective events/ activities that are in accordance with the policies/plans of the operational team, and also help the operational team to gather questions and feedback from VIP users.

Requirement

1. A good temperament, the experience of customer services is preferred.
2. Likes the internet, and can quickly adapt to the field of voice chat applications.
3. Fluent in and English, able to analyze user psychology and take the initiative to provide good service.
4. Able to work under pressure, be able to respond to problems, make solutions on time and make sense.

About BIGO

WHO WE ARE

BIGO is a fast-growing Singapore technology company established in 2014.

Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP-related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.

To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.

At present, BIGO has 5 R&D centers, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.

For more information, please visit our website: www.bigo.sg

OUR MISSION

Connect the world and share beautiful moments.

OUR VISION

To be a content platform inspiring one billion people's lives.

OUR KEY TO SUCCESS

BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.