Operations and Quality Manager

PT. HITACHI SAKTI ENERGY INDONESIA; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading energy service provider in Jakarta is seeking an experienced Operations and Quality Manager to oversee day-to-day operations, ensure service delivery quality, and lead continuous improvement initiatives according to industry standards. The ideal candidate will have a strong background in operations management, leadership skills, and knowledge of ISO 9001 and Lean/Six Sigma methodologies. This is a full-time position with no remote option.

Qualifications

• Minimum 10 years of experience in operations and/or quality management, preferably in a service or industrial environment.
• Strong knowledge of ISO 9001, Lean/Six Sigma and continuous improvement tools.
• Proven leadership and team management skills.

Responsibilities

• Lead and manage service operations for efficient delivery.
• Develop and implement operational strategies and performance metrics.
• Manage resource planning and operational budgets.
• Conduct audits to ensure compliance with quality standards.
• Drive continuous improvement initiatives.

Skills

Leadership

Problem-solving

Communication

Quality Management

Analytical Skills

Education

Bachelor’s degree in engineering or Operations Management

Master’s degree (preferred)

Tools

ISO 9001

Lean/Six Sigma methodologies

Job description

Operations and Quality Manager – Indonesia Service Business Unit

Responsible for overseeing day‑to‑day operations and ensuring the highest standards of service delivery, quality assurance, and continuous improvement.

How you will make an impact

• You will lead and manage service operations to ensure timely, efficient, and cost‑effective delivery of services, develop and implement operational strategies, KPIs and performance metrics aligned with business goals, and coordinate with cross‑functional teams (sales, finance, supply chain & logistics) to ensure seamless service execution.
• You will manage resource planning, scheduling and logistics to optimize workforce utilization and service delivery, monitor and control operational budgets, ensuring cost efficiency and profitability, and develop, implement and maintain the Quality Management System (QMS) in accordance with ISO standards and company policies.
• You will lead root cause analysis and corrective/preventive actions (CAPA) for service‑related issues, conduct internal audits and coordinate external audits to ensure compliance with regulatory and customer requirements, and drive continuous improvement initiatives using Lean, Six Sigma or other quality methodologies.
• You will ensure service documentation, procedures and records are accurate and up to date, act as a key point of contact for customer quality and operational concerns, capture and analyze customer feedback to improve service performance, and ensure compliance with health, safety and environmental regulations.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• Bachelor’s degree in engineering, Operations Management or related field (master’s preferred).
• Minimum 10 years of experience in operations and/or quality management, preferably in a service or industrial environment.
• Strong knowledge of ISO 9001, Lean/Six Sigma and continuous improvement tools.
• Proven leadership and team management skills.
• Excellent analytical, problem‑solving and communication abilities.

Location

Jakarta, Jakarta Raya, Indonesia

Job Details

Job ID: R0109016
Date Posted: 2025‑10‑13
Company: PT. HITACHI SAKTI ENERGY INDONESIA
Schedule: Full time
Remote: No