Operations and Customer Success

Pintu; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join PINTU as an Operations and Customer Success Staff, where you'll support daily operations within a fast-paced cryptocurrency investment platform. This role focuses on user satisfaction and smooth operational processes, ideal for individuals with relevant experience who are eager to contribute to a growing financial environment.

Qualifications

• At least 1 year of experience in a related role.
• Ability to operate Microsoft Office.
• Fluent in English both spoken & written.
• Ready to work on a shifting schedule.

Responsibilities

• Support the day to day operations activities.
• Ensure the entire operations run smoothly.
• Maintain a good relationship with new and existing users.
• Process users registration data and crypto transactions.

Skills

Fluent in English

Microsoft Office

Fast learner

Getting things done

Job description

At PINTU, We are building the #1 crypto investment platform to focus on new investors in Indonesia and Southeast Asia. We know that 99% of new investors are underserved because existing solutions cater to the 1% who are pros and early adopters hence we built an app that helps them to learn, invest and sell cryptocurrencies in one click away.

We’re looking for Operations and Customer Success Staff to join our Operations Team, to supportthe day to day operations activities.

What You’ll Be Doing

In this role, you will:

• Support the day to day operations activities
• Ensure the entire operations running smooth
• Be the front line of the company
• Maintain a good relationship with both new and existing users
• Be a consultant for the users as well as a communicator between the users and the company
• Ensure users satisfaction
• Process users registration data and monetary / crypto transactions through admin panel
• Monitoring the issues/complaints and troubleshoot by working with Product team
• Reading, prioritizing, and responding to users' queries through all channels (i.e. live chat, emails, phone calls and Telegram)
• Foster amazing users experience

Who We Are Looking For

• Have at least 1 year of experience working in the related role
• Able to operate Microsoft Office
• Fast learner
• Getting things done
• Fluent in English both spoken & written
• Ready to work on shifting schedule

Let’s Realise a Cryptocurrency Bank for Everyone!

We are building the #1 cryptocurrency bank for everyone to accelerate the transition to an open financial system

We have impacted many lives but there’s still plenty to do and we can’t do it alone. You can learn more about us

What is PINTU?
PINTU is a blockchain-based digital investment app that focuses on new investors. We have created a user-friendly app that helps new investors to learn, buy and invest cryptocurrency one click away.

Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.

Learn more about PINTU here.