Operations Agent - Jogjakarta

DHL Express; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

DHL Express is looking for an Operations Agent to handle network and administrative duties in Yogyakarta's Service Centre. Responsibilities include processing materials, maintaining operational standards, and ensuring customer satisfaction. The ideal candidate should possess a diploma, software expertise, and excellent interpersonal skills.

Qualifications

• Diploma or bachelor’s degree required.
• Proficiency in software (Word, Excel, PowerPoint) is necessary.
• High level of English skills, both spoken and written.

Responsibilities

• Process inbound and outbound materials efficiently.
• Ensure security of materials not going out for delivery.
• Maintain a clean and organized process area.

Skills

Interpersonal skills

Communication skills

Customer orientation

English proficiency

Software skills

Education

Diploma or bachelor’s degree

Job description

Add expected salary to your profile for insights

Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight timeframes.

Main Responsibilities:

Portray a professional, courteous, and helpful attitude in all dealings with internal and external customers Global Account Customer

Carry out any administrative task that is required for the Service Centre

Assist in ensuring operational practices and procedures are carried out effectively.

Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures.

Process outbound material according to the latest processes and procedures.

Capture information - and make available to the Network - information required for a shipment, piece, or handling unit at the service center according to the standard procedures.

Keep the process area clean and tidy and make sure it is ready for the next process cycle.

Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through acting where equipment is falling below operating standards.

Requirements:

· Diploma or bachelor’s degree

· Software skills (Word, Excel, PowerPoint, etc.)

· English skills, both spoken and written.

· Possess a high level of intelligence, excellent interpersonal, communication skills and customer orientation.

· Must be perform activities in warehouse.

· Working location in Jogjakarta

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following types of qualifications do you have? How many years' experience do you have as an Operations Agent? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Manufacturing, Transport & Logistics 1,001-5,000 employees

DHL Express is a group of Deutsche Post DHL. Our headquarter is located in Germany. We are present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce of 90,000 employees globally, we provide solutions for almost an infinite number of express courier needs.

DHL Express has been operating in Indonesia since 1973. Beginning in 1982, DHL's operations in Indonesia have been carried out by PT. Birotika Semesta. Today, PT Birotika Semesta/DHL Express is the leading international express service provider in Indonesia, with nearly 7 Gateways, 24 Service Centres, +1,200 employees and is supported by 283 vehicles. DHL Express not only delivers documents, packages, and freight but also provides value-added services to its customers through a variety of logistics solutions.

DHL Express is a group of Deutsche Post DHL. Our headquarter is located in Germany. We are present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce of 90,000 employees globally, we provide solutions for almost an infinite number of express courier needs.

DHL Express has been operating in Indonesia since 1973. Beginning in 1982, DHL's operations in Indonesia have been carried out by PT. Birotika Semesta. Today, PT Birotika Semesta/DHL Express is the leading international express service provider in Indonesia, with nearly 7 Gateways, 24 Service Centres, +1,200 employees and is supported by 283 vehicles. DHL Express not only delivers documents, packages, and freight but also provides value-added services to its customers through a variety of logistics solutions.

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