OPERATION SPECIALIST

PT DHL Global Forwarding Indonesia; Bukit Tempayan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics provider in Indonesia is seeking a Freight Operations Administrator to manage airfreight and ocean freight operations. The role involves administrative support, ensuring compliance with processes, and maintaining customer relationships. Candidates should have a vocational certification and over 2 years of relevant experience in logistics. Competitive salary and dynamic work environment offered.

Qualifications

• More than 2 years handling Airfreight and Ocean Freight operation.

Responsibilities

• Administer Airfreight & Ocean Freight operation processes.
• Support delivery of freight forwarding processes for customers.
• Perform administrative tasks such as data processing and documentation.
• Assist in compiling requirements for freight control center.
• Manage and record day-to-day shipment documentation.

Skills

Carrier Management

Third Party Logistics

Ports

Ground Transportation

AFR

FCL

LCL

Cold Chain

Bill Of Lading

English

Import & Export Regulation

Customs Brokerage

Customs Regulations

Ms Office Suite (Excel)

Communication

Education

Vocational/Specialized/Technical Certification

Job description

Administer Airfreight & Ocean Freight operation processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies

Key Tasks

* Under general/ limited supervision, support delivery of freight forwarding processes and activities for internal and external customers

* Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.

* Perform administrative tasks such as research, data processing and validation, and documentation

* Assist in compiling requirements for freight control center, and details, information and instructions for operations team

* Share allocation and reservations of freight on planned line haul

* Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines

* Answer queries, prepare information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention

* Gather information and data for shipping tenders

* Record and share information, and handle day-to-day shipment documentation for freight forwarding

* Reconcile data and generate reports and updates for account performances to support other team members

* Follow and achieve compliance with established procedures and ensure proper usage of OFR/AFR processes and policies

* Resolve recurring issues faced during delivery as per defined processes, systems and methods

* Support team members with less experience in different/ difficult situations

In area of OFR/AFR product:

* Create and/or confirm transport orders, perform and optimize bookings

* Prepare, control, and distribute all required Import/Export documents

* Identify performance issues of suppliers, and propose solutions to improve performance

* Update Customs shipment information and physical status, resolve customer issues and incidents

Qualifications & Key Requirements

Education Level: Vocational/Specialized/Technical/Certification from any major

Experience Level: more than 2 years handling Airfreight and Ocean Freight operation

Skills

Carrier Management, Third Party Logistics, Ports, Ground Transportation, AFR, FCL, LCL, Cold Chain, Bill Of Lading, English, Import & Export Regulation, Customs Brokerage, Customs Regulations, Ms Office Suite specially Excel, Communication

Manufacturing, Transport & Logistics 101-1,000 employees

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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