Operation Field Specialist Rock Tools

Buffalo Tungsten; Balikpapan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Sandvik Mining and Rock Solutions seeks an Operations Field Specialist for site-based roles across Indonesia on a contract basis. You will support field operations, perform product trials, and interact with customers to ensure service value.

Travel to customer sites and coordinate quality control are key responsibilities. The candidate should have a university degree or technical college background, 3+ years in mining or related equipment, and basic English.

Qualifications

• University Degree or Technical college or equivalent experience.
• Prefer 3+ years in Mining Production, Drill & Blast, Earth Moving Equipment, or Blast Hole Drilling.
• Experience with drilling consumables (Top Hammer, DTH, Rotary).
• Basic English proficiency.
• Valid car driving license and computer literacy.
• Familiarity with Sandvik information systems desirable.

Responsibilities

• Be part of Account team and customer interactions.
• Assess technical issues with Sandvik products.
• Travel to customer sites.
• Conduct product trials and testing onsite to expand business value.
• Analyze condition or failures and discuss with the customers supervisor / operators.
• Complete analysis of failed product and report any abnormalities to Sales Manager and/or Tools Sales & Service Representative.
• Stock Quality Control including periodic stock count and reconciliation; regular quality checks; coordinate maintenance.

Skills

Customer service

Safety awareness

Underground/Surface mine environment

Self-motivation/independence

Mining industry knowledge

Problem solving

Sales support

Client interaction

Education

University Degree or Technical college

Job description

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities, and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

Sandvik is seeking applications from motivated individuals for Operation Field Specialist based in Various Site Based (Contract Based) in Indonesia.

The Operation Field Specialist is required to perform all necessary activities that are associated with the effective and profitable servicing of a Sandvik Rock Tools Field Support, including compliance with all relevant operating procedures and policies, work scopes and contract documents.

• Product Performance Review.
• Internal Stock quality control.
• Product refurbishment & modification.
• Product support, testing and monitoring

MAIN RESPONSIBILITIES

• Be part of Account team and customer interactions.
• Assess technical issues with all Sandvik products.
• Travel to customer sites.
• Conducting product trials and testing onsite as required to further expand the business value.
• Analyze the condition and/or failures and discuss with the customers supervisor / operators.
• Complete analysis of failed product and report any abnormalities to the Sales Manager and/or Tools Sales & Service Representative.
• Stock Quality Control which includes:
  • Perform periodic stock count and reconciliation of all Rock Tools.
  • Regular quality check for product on stock.
  • Coordinate and do maintenance activities.

COLLABORATION WITH OTHER BUSINESS LINE

• Supported directly by the Tools Sales & Services Representative
• Supported indirectly by the Sales Manager Rock Tools
• Give feedback to line manager/team leader with regards to service challenges.
• Liaises with:
  • Relevant Sandvik CSC Supervisor
  • Relevant Sandvik Warehouse Supervisor & Team
  • Product Line Application & Engineers

HEALTH & SAFETY

• Champion a proactive and visible commitment to Sandvik's Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
• Proactive to reporting a hazard/incident in workplace area with fill in EHS360 platform
• Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
• Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
• Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
• Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
• Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
• Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
• Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

PREFERRED ENVIRONMENT & MOBILITY

• Strong customer service focus.
• Strong safety focus.
• An ability and preparedness to work in an underground & Surface mine environment.
• High energy and enthusiasm, and importantly the ability to work unsupervised.
• Strong understanding of the mining industry and issues that affect operational success.
• Solutions focus.
• Provide basic technical support to the sales team.
• Ability to produce positive results in sales-client interventions.
• Field - Any environment (Location Customer Sites / Workshops).
• Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia

EXPERIENCE & QUALIFICATIONS

• University Degree or Technical college or equivalent experience that could replace a portion of the educational requirement.
• Preferred more than 3 years experiences in Mining Production & Drill & Blast / Earth Moving Equipment / Blast Hole Drillings Rig. Understanding of the Indonesia mining industries will be advantage.
• Extensive knowledge of and experience with drilling consumable products (Top Hammer, Down the Hole, Rotary).
• Basic English proficiency.
• Computer literacy, possess a valid Car Driving License.
• Additionally, familiarity with Sandvik information systems and methodologies would be desirable.

Only candidates who meet the qualifications will be processed

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success