Operation Field Specialist Rock Tools

Sandvik de Mexico S.A. de C.V; Balikpapan; On-site; IDR 369,000,000 - 738,000,000; Full time

Job summary

Sandvik Mining and Rock Solutions seeks an Operation Field Specialist for contract-based work at various site locations in Indonesia. The role focuses on servicing Sandvik Rock Tools Field Support, including product performance reviews, stock quality control, and onsite testing.

The position requires traveling to customer sites, assessing technical issues, coordinating with the sales and service team, and upholding Sandvik EHS standards.

Qualifications

• University Degree or Technical college or equivalent experience.
• Minimum 3 years experience in mining production & drill & blast equipment is preferred.
• Basic English proficiency and computer literacy required.

Responsibilities

• Be part of Account team and customer interactions.
• Travel to customer sites and assess technical issues with Sandvik products.
• Conduct product trials and testing onsite to expand business value.
• Coordinate and perform stock quality control checks and maintenance activities.
• Report abnormalities to Sales Manager or Tools Sales & Service Representative.

Skills

English proficiency

Driving licence

Education

University Degree or Technical college or equivalent

Tools

Car Driving License

Job description

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities, and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

Sandvik is seeking applications from motivated individuals for Operation Field Specialist based in Various Site Based (Contract Based) in Indonesia.

The Operation Field Specialist is required to perform all necessary activities that are associated with the effective and profitable servicing of a Sandvik Rock Tools Field Support, including compliance with all relevant operating procedures and policies, work scopes and contract documents.

These services include:

• Product Performance Review.
• Internal Stock quality control.
• Product support, testing and monitoring

MAIN RESPONSIBILITIES

• Be part of Account team and customer interactions.
• Assess technical issues with all Sandvik products.
• Travel to customer sites.
• Conducting product trials and testing onsite as required to further expand the business value.
• Analyze the condition and/or failures and discuss with the customers supervisor / operators.
• Complete analysis of failed product and report any abnormalities to the Sales Manager and/or Tools Sales & Service Representative.
• Stock Quality Control which includes:
• Perform periodic stock count and reconciliation of all Rock Tools.
• Regular quality check for product on stock.
• Coordinate and do maintenance activities.

COLLABORATION WITH OTHER BUSINESS LINE

• Supported directly by the Tools Sales & Services Representative
• Supported indirectly by the Sales Manager Rock Tools
• Give feedback to line manager/team leader with regards to service challenges.

Liaises with:

• Relevant Sandvik CSC Supervisor
• Relevant Sandvik Warehouse Supervisor & Team

HEALTH & SAFETY

• Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
• Proactive to reporting a hazard/incident in workplace area with fill in EHS360 platform
• Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
• Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
• Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
• Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
• Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
• Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
• Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

PREFERRED ENVIRONMENT & MOBILITY

• Strong safety focus.
• An ability and preparedness to work in an underground & Surface mine environment.
• High energy and enthusiasm, and importantly the ability to work unsupervised.
• Strong understanding of the mining industry and issues that affect operational success.
• Solutions focus.
• Provide basic technical support to the sales team.
• Ability to produce positive results in sales-client interventions.
• Field - Any environment (Location Customer Sites / Workshops).
• Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia

EXPERIENCE & QUALIFICATIONS

• University Degree or Technical college or equivalent experience that could replace a portion of the educational requirement.
• Preferred more than 3 years experiences in Mining Production & Drill & Blast / Earth Moving Equipment / Blast Hole Drillings Rig. Understanding of the Indonesia mining industries will be advantage.
• Extensive knowledge of and experience with drilling consumable products (Top Hammer, Down the Hole, Rotary).
• Basic English proficiency.
• Computer literacy, possess a valid Car Driving License.
• Additionally, familiarity with Sandvik information systems and methodologies would be desirable.

Only candidates who meet the qualifications will be processed

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.