Online Sales Specialist - Day Shift

Rocketindo; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service agency in Jakarta is seeking a full-time Customer Service Representative to handle inquiries and drive sales through effective communication. The role requires a calm and customer-focused individual ready to work on-site. Responsibilities include responding to customer inquiries on various platforms, educating them about products, and managing complaints. Ideal candidates should be sales-driven, detail-oriented, and passionate about customer satisfaction. Join us for a rewarding experience in a vibrant environment.

Qualifications

• Full-time availability with no side jobs.
• Willingness to work on-site.
• Ability to handle multiple chats calmly.
• Experience in sales and product recommendations.
• Strong focus on customer satisfaction.

Responsibilities

• Respond to customer inquiries across various platforms.
• Educate customers on product details.
• Drive sales through effective communication.
• Handle complaints professionally.
• Ensure fast response times and clear explanations.

Skills

Customer-focused

Sales-driven communication

Calm under pressure

Detail-oriented

Professional demeanor

Job description

Location: Thamrin, Jakarta | Department: Online Marketing

Shift : Monday - Friday (8.30 AM - 17.30 AM)

Monthly Salary

IDR 5.000.000 – 5.500.000

At Rocketindo, we believe great service builds loyal customers. As we grow across platforms and categories, we’re looking for someone who’s great with people, passionate about helping, and confident in turning conversations into conversions.

If you enjoy responsive, solving problems, and care deeply about customer satisfaction — this might be the job for you.

What You’ll Do:

• Respond to customer inquiries on WhatsApp, Instagram, and E-commerce platforms.
• Educate customers on product details and help them find the right fit.
• Drive sales through product recommendations, cross-selling, and clear, persuasive communication.
• Handle complaints calmly and professionally, always aiming for quick, satisfying resolutions.
• Ensure fast response times, clear explanations, and a helpful, respectful tone in every chat.

What We’re Looking For:

• Full-Time Committed
  Available for a full-time role with no side jobs.
• On-Site Ready
  Willing to work from our office.
• Calm Under Pressure
  Able to manage multiple chats or tasks at once without losing focus.
• Sales-Driven Communicator
  Knows how to build trust, pitch products, and turn conversations into conversions.
• Customer-Focused
  Always puts the customer first — helpful, patient, and solution-oriented in every interaction.
• Detail-Oriented & Proactive
  Work fast & catches the small stuff that matters.
• Positive & Professional
  Brings good energy, communicates clearly, and represents the brand with confidence and care.

You’ll thrive here if:

• You enjoy helping people and turning questions into conversion.
• You love chatting, but you also know how to listen and solve problems fast.

With 8 years of expertise, Rocketindo streamlines market entry for international and local brands in Indonesia. We leverage insights and a broad network to boost sales, offering end-to-end B2B and B2C services.