On The Job Training - Trainee Staff

Bobobox; Kota Bandung; On-site; IDR 12.000.000 - 100.000.000; Part time

Job summary

A hospitality company in Kota Bandung seeks individuals to assist in guest experience and cleaning tasks. Responsibilities include welcoming guests, verifying reservations, and maintaining cleanliness of facilities. Candidates should be high school students or recent graduates in hospitality, with basic computer skills and a guest-oriented mindset. This role offers flexible shifts and a chance to develop service skills.

Qualifications

• High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism.
• Ability to operate hospitality software, mobile apps and smart devices.
• Communicate clearly in Bahasa Indonesia; basic English proficiency required.

Responsibilities

• Assist and accompany the main host in welcoming guests during check-in and check-out.
• Support the main host in greeting guests and verifying reservations.
• Clean and prepare capsule/pods according to cleanliness standards.

Skills

Guest-oriented mindset

Strong interpersonal skills

Basic computer literacy

Ability to communicate in Bahasa Indonesia

Basic English proficiency

Education

High school or Vocational High School student

Job description

What you will do

Host Side – Guest Experience & Hospitality

• Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system
• Support the main host in greeting guests and verifying reservations in a professional and courteous manner
• Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision
• Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host
• Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission
• Encourage guests to provide feedback via digital platforms to help improve service quality

Cleaning Side – Room & Facility Maintenance

• Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards
• Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels)
• Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)
• Restock supplies in public areas (toiletries, tissues, and other guest necessities)
• Clean and handle high-tech equipment (pods interiors, control panels) with care
• Follow proper sanitization procedures, especially for high-touch surfaces
• Use cleaning chemicals and tools in line with safety guidelines
• Adhere to all health, safety, and hygiene regulations during cleaning activities
• Politley greet and assist guests when encountered during cleaning rounds, and respond to requests for extra amenities, linens, or urgent cleaning

You will fit in this job if you

• High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program (with official school permission for OJT/Trainee placement)
• Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices
• Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage
• Strong interpersonal skills with a friendly and professional demeanor
• Guest-oriented mindset with a passion for delivering excellent service
• Flexible, proactive, and willing to work on shifts, weekends, and public holidays
• Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude