Offline Sales - Travel Insurance [Contractual]

PT Asuransi Bina Dana Arta Tbk; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in the insurance sector is looking for a proactive and customer-focused Sales Executive to sell travel insurance at visa application centers. The ideal candidate should have at least 2 years of experience in insurance sales, familiarity with travel requirements, and strong communication skills to engage with walk-in customers effectively. This role includes various responsibilities like selling policies, customer support, and coordinating with internal teams to enhance service delivery.

Qualifications

• Minimum 2 years’ experience in selling travel insurance.
• Strong offline sales and customer engagement skills.
• Excellent communication in Bahasa Indonesia; basic English proficiency preferred.

Responsibilities

• Sell travel insurance plans for both Schengen and non-Schengen destinations.
• Recommend suitable coverage options based on travel purpose.
• Assist customers with post-sale support and maintain follow-ups.

Skills

Customer engagement

Sales skills

Communication

Job description

We are seeking a proactive and customer-focused Sales Executive to promote and sell travel insurance products to walk-in customers at visa application centers. The role will cover both Schengen and non-Schengen destinations, requiring strong offline selling skills and familiarity with international travel requirements.

Key responsibilities:

Sell travel insurance plans for both Schengen and non-Schengen destinations to walk-in customers

Recommend suitable coverage options based on travel purpose and visa requirements

Explain product benefits, exclusions, and destination-specific insurance rules

Drive offline conversions through effective, consultative engagement

Assist customers with post-sale support, such as claim guidance and document-related queries

Maintain follow-ups with customers who show interest but prefer to purchase at a later date

Regularly collect and report customer feedback, objections, and suggestions to the central team to help improve product and service delivery

Keep promotional materials organized and ensure visibility (e.g., standees, brochures, QR codes)

Coordinate with internal teams and partner staff to optimize on-site performance and customer flow

Requirements:

Minimum 2 years’ experience in selling travel insurance, ideally for both Schengen and non-Schengen travel

Strong offline sales and customer engagement skills

Excellent communication in Bahasa Indonesia; basic English proficiency preferred

Familiarity with travel insurance requirements for various countries (Europe, Asia, Middle East, etc.)

Professional, well-groomed, and customer-oriented demeanor

Prior experience at visa centers, travel agencies, or insurance counters is an advantage

Performance Indicators:

Daily/weekly sales volume

Conversion rate from walk-in traffic

Customer satisfaction and quality of service

Knowledge and compliance with product guidelines

Working hours: 7am to 4pm. Monday to Friday. While these are official hours, the candidate is expected to be flexible in terms of working hours/days based on business requirement. Appropriate compensation will be paid as per company policy for extra hours.

Location: Partner office based out of a mall.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Sales Role?

How would you rate your English language skills?

Do you have experience in a sales role?

Which of the following languages are you fluent in?

How many years' experience do you have as an Insurance Agent?

Insurance & Superannuation 101-1,000 employees

PT Asuransi Bina Dana Arta Tbk was founded as PT Asuransi Bina Dharma Arta in Jakarta on 12 October 1982. On 1999, PT Asuransi Bina Dharma Arta became public company and rebranded to PT Asuransi Bina Dana Arta Tbk, or also known as ABDA. Since 9 February 2023, ABDA Insurance changed its brand to OONA Insurance.

OONA focuses on providing protection against any losses or damages, such as Fire, Vehicles, Engineering, Liability, Transportation, Heavy Equipment & Machinery, Health Protection and many more.

With the support of branches spreading all over Indonesia and along with over 400 employees, we are steadily growing and becoming a strong general insurance company and a force to be reckoned with among Insurance providers in Indonesia.

PT Asuransi Bina Dana Arta Tbk was founded as PT Asuransi Bina Dharma Arta in Jakarta on 12 October 1982. On 1999, PT Asuransi Bina Dharma Arta became public company and rebranded to PT Asuransi Bina Dana Arta Tbk, or also known as ABDA. Since 9 February 2023, ABDA Insurance changed its brand to OONA Insurance.

OONA focuses on providing protection against any losses or damages, such as Fire, Vehicles, Engineering, Liability, Transportation, Heavy Equipment & Machinery, Health Protection and many more.

With the support of branches spreading all over Indonesia and along with over 400 employees, we are steadily growing and becoming a strong general insurance company and a force to be reckoned with among Insurance providers in Indonesia.