Officer IT Infrastructure Delivery Data Center - Service Management

HSBC; Indonesia; On-site; USD 20.000 - 30.000; Full time

Job summary

HSBC seeks an Officer IT Infrastructure for their Data Center, responsible for overseeing operations, incident management, and ensuring service continuity. Candidates should hold a Bachelor's in Computer Science and have 3-5 years' relevant experience, with strong monitoring skills preferred. Join a team dedicated to providing exceptional customer service within a diverse and inclusive workplace.

Benefits

Opportunities for professional development

Flexible working arrangements

Diverse and inclusive environment

Qualifications

• Minimum 3-5 years working experience in Database fields.
• Experience in AS/400 and Data Center environment preferred.
• Datacenter or other technology certification is a plus.

Responsibilities

• Supervising, monitoring, and controlling computer systems in the Data Centre.
• Handling incident management and operational procedures.
• Liaising with service providers for supporting activities.

Skills

Monitoring and alerting systems

ITIL processes

Customer service orientation

Problem-solving

Education

Bachelor Degree in Computer Science

Tools

BMC Patrol

Control-M

xMatters

Job description

Officer IT Infrastructure Delivery Data Center - Service Management

Officer IT Infrastructure Delivery Data Center - Service Management

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking an experienced professional to join this team in the role of Officer IT Infrastructure Delivery Data Center - Service Management

Responsibilities:

• Responsible for supervising, monitoring and controlling computer systems to support the day-to-day operations of a Data Centre environment.
• Responsible to Make sure the critical-system activities performed, including: batch processing, report printing, data download, Media arrangement, Dashboard Monitoring etc.
• Document and maintain operational procedures, system logs, and reports.
• Handle incident management outside office hours
• Liaise with service provider for supporting activities, i.e.: statement printing, etc.
• Cover each other team member as part of the shift team in delivering the service.
• Utilizing any Group standard tools in monitoring the local hosted system.
• Maintain good customer service orientation service with the Business user.
• Effective contributor within a team to achieve Command Centre Operations goals, show awareness of other peoples input

Qualifications

Hard Skills

• Experience in AS/400 and Data Center environment
• Knowledge in Monitoring and alerting systems like BMC Patrol, xMatters, Control-M is preferred.
• Good knowledge in Service continuity tools.
• Understanding of ITIL processes (incident, change, and problem management).
• Good documentation & Customer service oriented.

Soft Skills

• Good command of both written and spoken English
• A proactive personality with self-motivation. Good analytical, problem-solving, and interpersonal skill
• Able to work effectively under pressure.
• Good in documentation and administration filing
• Responsible, Smart Working and willing to work in shifting , and outside 8 a.m. to 5 p.m. including weekend and holiday when needed.
• Focus and capable deliver High Quality results.
• Capable working in group or individual

Qualification and Experience Requirement:

• Indonesia Citizen only
• Bachelor Degree in Computer Science or related discipline
• Minimum 3-5 years working experience in Database fields.
• Datacenter or other technology certification is preferred but not mandatory.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment

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