Officer, Customer Service

ASIA PULP AND PAPER; Jawa Barat; Vor Ort; IDR 60.000.000 - 100.000.000; Vollzeit

Zusammenfassung

ASIA PULP AND PAPER is seeking a Customer Service Representative for placement in Karawang, West Java. The ideal candidate holds a Bachelor’s degree and has 1–2 years’ experience in customer service or sales administration, preferably in manufacturing. Fresh graduates are welcome to apply.

Fluent in English with excellent communication and service skills are required. The role focuses on handling inquiries, processing orders, and maintaining accurate sales documentation while ensuring high

Qualifikationen

• Bachelor’s degree in a related field such as Business Administration, Management, Marketing, English Literature or equivalent.
• 1–2 years of experience in Customer Service, Sales Administration, or related field; manufacturing background preferred.
• Fresh graduates are welcome to apply.
• Fluent in English, written and spoken.

Aufgaben

• Handle customer inquiries, complaints, and requests professionally.
• Familiar with customer order processing, sales documentation, and order status monitoring.
• Strong organizational and problem-solving skills with attention to detail.
• Customer-oriented, responsive, and able to work under pressure and meet deadlines.

Kenntnisse

English Proficiency

Communication

Customer Service

Ausbildung

Bachelor's degree

Jobbeschreibung

Minimum Bachelor’s Degree (S1) in Business Administration, Management, Marketing, English Literature or a related field.

Minimum 1–2 years of experience in Customer Service, Sales Administration, or a related field, preferably in the manufacturing industry.

Fresh graduates are welcome to apply.

Fluent in English, both written and spoken.

Excellent communication, interpersonal, and customer service skills.

Able to handle customer inquiries, complaints, and requests professionally.

Familiar with customer order processing, sales documentation, and order status monitoring.

Strong organizational and problem-solving skills, with attention to detail.

Customer-oriented, responsive, and able to work under pressure and meet deadlines.

Placement in Karawang, West Java

Packaging, Paper & Forest Products More than 10,000 employees

As one of the world’s largest pulp and paper companies, Asia Pulp and Paper Group (APP) is responsible for delivering quality products to meet the growing global demand for tissue, packaging and paper. On any given day, our products find their way into the hands of consumers in various branded forms from all over the world. Started in 1972 with Tjiwi Kimia producing caustic soda, now we run operations across Indonesia and China with an annual combined pulp, paper, packaging product and converting capacity of over 19 million tons per annum. Today, APP markets its products in more than 120 countries across six continents.

Over the years, we have expanded our operations significantly through the acquisition and expansion of several of our pulp and paper mills. It’s our commitment to customer satisfaction that enables us to grow our share in paper sales worldwide and broaden our presence through offices in many countries. We believe ‘tradition and modernity go hand in hand’ which means we value long term relationships as part of our Eastern traditions, while we also are eager to embrace the modern values of innovation and efficiency.

As one of the world’s largest pulp and paper companies, Asia Pulp and Paper Group (APP) is responsible for delivering quality products to meet the growing global demand for tissue, packaging and paper. On any given day, our products find their way into the hands of consumers in various branded forms from all over the world. Started in 1972 with Tjiwi Kimia producing caustic soda, now we run operations across Indonesia and China with an annual combined pulp, paper, packaging product and converting capacity of over 19 million tons per annum. Today, APP markets its products in more than 120 countries across six continents.

Over the years, we have expanded our operations significantly through the acquisition and expansion of several of our pulp and paper mills. It’s our commitment to customer satisfaction that enables us to grow our share in paper sales worldwide and broaden our presence through offices in many countries. We believe ‘tradition and modernity go hand in hand’ which means we value long term relationships as part of our Eastern traditions, while we also are eager to embrace the modern values of innovation and efficiency.

What can I earn as a Customer Service Representative