Officer Commercial Surabaya

PT Cipta Krida Bahari; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A regional logistics company in Surabaya is seeking a dedicated Commercial Officer. This role involves handling shipping documentation, processing customer orders, and providing exceptional service. Ideal candidates have a degree and at least 2 years of experience in logistics or customer service. Join a supportive team with competitive benefits and opportunities for professional development.

Benefits

Competitive benefits

Professional development opportunities

Performance Incentive Scheme

Qualifications

• Minimum 2 years of experience in Customer Service, Shipping Documentation, or Freight Forwarding.
• In-depth knowledge of domestic and international shipping procedures.
• Ability to handle pressure and meet deadlines.

Responsibilities

• Handle end-to-end shipping documentation.
• Process customer orders and track shipments.
• Communicate with customers about shipment updates.

Skills

Logistics management

Documentation proficiency

Customer service

Organizational skills

Communication skills

Education

Bachelor’s degree in Management, Business Administration, or related discipline

Job description

Overview

We are looking for a dedicated Commercial Officer to join our team at PT Cipta Krida Bahari in Surabaya, East Java. This full-time role is ideal for someone with a strong background in logistics, documentation, and customer service, who thrives in a fast-paced environment and is passionate about delivering exceptional service to clients.

Responsibilities

• Handling end-to-end shipping documentation, including packing lists, invoices, and bill of lading.
• Processing customer orders accurately and tracking shipments to ensure timely delivery.
• Communicating proactively with customers regarding shipment updates, delays, and queries.
• Coordinating with operations, finance, and other departments to ensure smooth execution of services.
• Responding to and resolving customer complaints and claims in a professional and timely manner.
• Preparing documentation for invoicing in line with customer agreements and internal requirements.
• Acting as a liaison between finance and customers to ensure timely payment.
• Reporting customer service performance and metrics to management regularly.

What Were Looking For

• Bachelor’s degree in any field, preferably in Management, Business Administration, or a related discipline.
• Minimum 2 years of experience in Customer Service, Shipping Documentation, or Freight Forwarding (Export, Import, Domestic).
• In-depth knowledge of domestic and international shipping procedures and regulations.
• Strong organizational skills and attention to detail, with the ability to multitask effectively.
• Excellent verbal and written communication skills.
• Ability to handle pressure, meet deadlines, and manage various customer needs with patience and professionalism.
• A proactive attitude and willingness to go the extra mile to ensure customer satisfaction.

What We Offer

At PT Cipta Krida Bahari, we value our employees and foster a collaborative, supportive work environment. We offer competitive benefits, professional development opportunities, and a strong commitment to employee wellbeing. Join a team where your contributions make a real impact.

We are an expanding regional logistics company with a strong commitment to innovation, technology and service excellence, which provide integrated logistics solutions including project logistics, air freight, sea freight, land freight, custom clearance, warehousing, and distribution management. With more than 33 network coverage all over Indonesia and qualified personnel, CKB Logistics goes the extra miles to support customer growth. We committed to quality and safety of our business process that proved by ISO 9001:2000 and OHSAS 18001:2007 Certification. As part of our growth strategy, we are looking for high caliber and talented individuals to join and grow with us as follows.

About Us: We are an expanding regional logistics company with a strong commitment to innovation, technology and service excellence, which provide integrated logistics solutions including project logistics, air freight, sea freight, land freight, custom clearance, warehousing, and distribution management. With more than 33 network coverage all over Indonesia and qualified personnel, CKB Logistics goes the extra miles to support customer growth. We are committed to quality and safety of our business process as evidenced by ISO 9001:2000 and OHSAS 18001:2007 Certification. As part of our growth strategy, we are looking for high caliber and talented individuals to join and grow with us as follows:

Medical

Vision

Performance Incentive Scheme, Cars and Transportation