NOC Help Desk

NEXA; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology company in Semarang seeks a professional to manage customer complaints and service disruptions. The role requires knowledge of TCP/IP and Mikrotik OS. Interested candidates must be willing to work shifts and weekend. Ideal candidates have at least a D3/S1 in related fields. Join us to help improve customer service experiences.

Qualifications

• Minimum Diploma 3 or Bachelor's degree in Computer Engineering/Information Technology/Telecommunications.
• Ability to work in shifts and during weekends.
• Proficiency in TCP/IP and Network.

Responsibilities

• Handle customer complaints/requests according to established standards.
• Perform remote service disruption repairs.
• Escalate issues to other units if not resolved remotely.
• Assist field teams with ongoing work.

Skills

TCP/IP

Jaringan

Mikrotik

Bahasa Inggris

Education

D3/S1 Teknik Komputer/Teknik Informatika/Teknik Telekomunikasi

Job description

Responsibilities

• Menangani keluhan/request dari pelanggan sesuai standar yang ditetapkan
• Melakukan perbaikan gangguan layanan secara remote
• Melakukan eskalasi ke unit lain jika gangguan yang terjadi tidak bisa diperbaiki secara remote
• Menangani permintaan bantuan dari tim lapangan yang sedang melakukan pekerjaanya

Requirements

• Pendidikan min D3/S1 Teknik Komputer/Teknik Informatika/Teknik Telekomunikasi
• Menguasai TCP/IP dan Jaringan
• Menguasai Operating System Mikrotik
• Bersedia bekerja dalam shift dan hari libur/weekend
• Menguasai Bahasa Inggris lebih disukai
• Penempatan di Semarang