Network Operation & Maintenance (NOM) Manager

PT Netciti Persada; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A telecommunications company in Indonesia seeks a Network Operation & Maintenance Manager to oversee daily operations of the Data Centre and broadband network. The candidate will lead technical teams, manage incidents, and ensure network reliability. A Bachelor’s degree in a relevant field and 5+ years of experience in network operations are required.

Qualifications

• 5+ years of experience in network operations & maintenance, with at least 3 years in a managerial/supervisory role.
• Strong technical knowledge of fixed broadband technologies (FTTH, GPON/XGS-PON, IP/MPLS, Metro Ethernet, DWDM).
• Willing to work in a 24/7 operational environment and manage on-call rotations.

Responsibilities

• Lead NOC monitoring, incident handling 24/7, and preventive/corrective maintenance.
• Supervise Technical Support & Field Support teams.
• Develop preventive & corrective maintenance programs to ensure network reliability.
• Conduct Root Cause Analysis (RCA) and implement long-term solutions.
• Monitor KPIs and ensure SLA & QoS standards.

Skills

Network operations

Incident management

Leadership

Problem-solving

Communication

Vendor management

Technical knowledge of fixed broadband technologies

Education

Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or related field

Tools

NOC tools (Nagios, Zabbix, SolarWinds)

Testing tools (OTDR, power meter, fusion splicer)

Job description

Overview

Network Operation & Maintenance (NOM) Manager: Manage daily operations of Data Centre and the broadband network (OLT, ONT, backbone, metro ethernet, access networks, IP/MPLS, and transmission).

Lead NOC monitoring, incident handling 24/7, and preventive/corrective maintenance.

Supervise Technical Support & Field Support teams (escalations, troubleshooting, on-site maintenance).

Develop preventive & corrective maintenance programs to ensure network reliability.

Conduct Root Cause Analysis (RCA) and implement long-term solutions for network issues.

Lead and mentor a team of engineers, technicians, and subcontractors.

Monitor KPIs (uptime, latency, utilization) and ensure SLA & QoS standards.

Plan capacity upgrades, network expansion, technology upgrades (FTTH, GPON/XGS-PON, IP/MPLS), and disaster recovery readiness.

Manage vendors, contractors, and coordinate with internal departments.

Report on network performance, outages, and maintenance activities.

Responsibilities

• Lead NOC monitoring, incident handling 24/7, and preventive/corrective maintenance.
• Supervise Technical Support & Field Support teams (escalations, troubleshooting, on-site maintenance).
• Develop preventive & corrective maintenance programs to ensure network reliability.
• Conduct Root Cause Analysis (RCA) and implement long-term solutions for network issues.
• Lead and mentor a team of engineers, technicians, and subcontractors.
• Monitor KPIs (uptime, latency, utilization) and ensure SLA & QoS standards.
• Plan capacity upgrades, network expansion, technology upgrades (FTTH, GPON/XGS-PON, IP/MPLS), and disaster recovery readiness.
• Manage vendors, contractors, and coordinate with internal departments.
• Report on network performance, outages, and maintenance activities.

Requirements

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or related field.
• 5+ years of experience in network operations & maintenance, with at least 3 years in a managerial/supervisory role.
• Strong technical knowledge of fixed broadband technologies (FTTH, GPON/XGS-PON, IP/MPLS, Metro Ethernet, DWDM).
• For Electrical Engineering background: Knowledge of power systems (UPS, rectifiers, batteries, grounding systems) for telecom sites.
• Experience with fiber optic cabling, splicing, and testing tools (OTDR, power meter, fusion splicer).
• Understanding of network equipment power requirements, cooling, and energy efficiency.
• Skills in designing and maintaining electrical infrastructure supporting broadband networks.
• Hands-on experience with NOC tools and OSS/BSS platforms (Nagios, Zabbix, SolarWinds, etc.).
• Proven ability in incident management, problem solving, and performance optimization.
• Strong leadership, problem-solving, communication, and vendor management skills.
• Willing to work in a 24/7 operational environment and manage on-call rotations.
• Willing to travel to sites/remote sites for job-related purposes.

Company

PT Netciti Persada is the new Community Service Providers to provide high quality, affordable communication services to residential and business community. Netciti uses FTTH (Fiber to the Home) technology by deploying its own fiber optic infrastructure in the community to ensure high bandwidth and high performance network. Netciti provides Triple Play Services consisting of converged voice, video, data services and combines that with mobility to ensure complete communication services to the community. Netciti provides direct local support to its subscribers right here in the community so we can provide fast and reliable support to ensure low downtime and high enjoyment.