Network Engineer

PT. Metrodata Electronics, Tbk; Jakarta Utara; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A leading ICT company in Indonesia is seeking a Network Support Specialist to maintain network performance and handle incidents. The ideal candidate has a Diploma-3 in Computer Science, at least 1 year of experience in network environments, and preferably holds a CISCO CCNA certification. The role involves managing firewalls, communication servers, and troubleshooting network issues. This position offers opportunities to contribute to Indonesia’s digital transformation.

Qualifications

• Minimum 1 year of relevant experience handling network environments is required.
• CISCO CCNA or equivalent certification is highly preferred.
• Familiar with network devices & software.

Responsibilities

• Maintain and remediate Tickets related to Network Performance.
• Send Communication notifications to users.
• Monitor the availability of systems servers and network lines.

Skills

Basic networking/telecommunication

Microsoft Office and Microsoft Exchange

Managing Firewall (CISCO ASA)

Managing Proxy Server (CISCO WSA)

Managing Wired and Wireless Networks

Familiar with EIGRP

Education

Diploma-3 Degree in Computer Science or a related field

Tools

Solarwind

Fortinet Appliances

Cisco Communication Servers

Job description

Overview

Job Description

Responsibilities

• Maintain and immediate do remediation on the Tickets related to Network Performance and service degradation
• Send the ist Communication notification to users which is validated by company via email or intranet, and closing and/or escalating the ticket to Company’s IT staff in case of necessity. The ticket will not be closed until company agrees that the issue is resolved.
• Maintain Fortinet Appliances on the Firewalls
• Maintain cisco Communication Servers and avaya pbx system
• Ensure the VoIP network has a qos
• Check the status of a registeredit Infrastructure to ensure that it is operating within acceptable limits
• To respond events generated by monitored device by creating ticket incident and assigned to concern parties
• To get acknowledge from concern parties that ticket has been response
• Send the IST Communication notification to users which is validated by company via email or intranet
• Be responsible for responding to alerts generated by the monitoring system, covering incident ticket creation, incident notification to company, Level-1 analysis and troubleshooting.
• Incident Report as part of vendor’s responsibility must be submitted immediately after troubleshooting to company’s it Staff completed with analysis and taken actions.
• Incident Report (could be using Flash Info mechanism) must be escalated it to all concern parties. Time to produce Flash Info will follow the sla defined later (example below 20 minutes).
• Use Tools to monitor the availability of systems servers and network line (i.e. Solarwind, etc).
• Proactively raise incident / problem into operational service desk or ticketing system regarding project activity where required
• Supporting for network and service desk improvement
• Provide risk or advice regarding pre-implementation project where required
• Proactively reminder or notify the team regarding project process and timeline implementation

Minimum Qualifications

• Minimum of a Diploma-3 Degree in Computer Science or a related field.
• Minimum 1 year of relevant experience handling network environments is required.
• CISCO CCNA or equivalent certification is highly preferred.
• Good knowledge of basic networking/telecommunication.
• Good knowledge of Microsoft Office and Microsoft Exchange.
• Basic knowledge of all enterprise hardware and software used within the organization.
• Familiar with network devices & software, including:
• Managing Firewall (CISCO ASA)
• Managing Proxy Server (CISCO WSA)
• Managing Wired and Wireless Networks (LAN/WAN/WIN/Wi-Fi/SD-WAN/VLAN)
• Managing Data Center Network (CISCO ACI)
• Managing Router, Distribution Switches, and other Network Devices
• Familiar with EIGRP

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

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