Mobility Marketplace Manager

egy; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An innovative firm is seeking a Marketplace Manager to enhance its transport business in Jakarta. This role involves leveraging data-driven insights to optimize marketplace operations, ensuring a world-class customer experience while managing costs. You will collaborate with various teams to develop pricing strategies and policies that shape driver behavior, ultimately improving reliability. This position offers the opportunity to take ownership of programs from analysis to execution, making a significant impact in a fast-paced environment. If you are passionate about data and marketplace dynamics, this is the perfect opportunity for you.

Qualifications

• Strong analytical skills with experience in data-driven decision making.
• Ability to craft effective pricing strategies and policies.

Responsibilities

• Ensure efficient operation of the Mobility Marketplace for optimal customer experience.
• Craft pricing strategies to improve reliability cost-effectively.

Skills

Data Analysis

Pricing Strategy

Collaboration

Problem Solving

Education

Bachelor's Degree in Business or related field

Tools

Data Analytics Tools

Job description

The Group Marketplace team manages Grab's marketplaces across Southeast Asia. The team generates business insights and proposes data-driven strategic plans to grow the business across both transport and deliveries. The team owns the pricing strategy, driver supply strategy, and marketplace policies to ensure that the marketplace runs as smoothly as possible.

Get to Know the Role

As a Marketplace Manager for Grab's transport business in Indonesia, you will use data-driven insights to create a sustainable, reliable, and efficient marketplace. We often work with large datasets, deriving insights to create and drive actionable solutions. You will collaborate with different teams, including Product and Country Operations, to ensure that the solutions we run are grounded on actual consumer insights. You will report to Mobility Marketplace Senior Manager and based onsite in Grab Jakarta office.

The Critical Tasks You Will Perform

• Your main responsibility is to ensure that our Mobility Marketplace operates as efficiently as possible - making sure that all customers are served with world-class experience 100% of the time at the lowest cost possible.
• You will craft pricing strategies to identify which trips to over or under incentivise with the main objective of improving our reliability in the most cost-effective way possible
• You will be responsible for co-creating programs and policies to shape driver behavior to improve our overall reliability
• You will own programs end-to-end, all the way from data crunching and insights generation up until program execution and performance monitoring.
• You will analyze metrics to pinpoint areas for improvement and implement necessary changes.