MES & App Support Engineer — IT Ops (Remote-Friendly)

PT Lami Packaging Indonesia; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading packaging company in Tangerang seeks an IT Engineer to be the first point of contact for IT inquiries. Responsibilities include providing support for software applications like MES and SAP, logging issues, and collaborating with second-tier IT professionals. The ideal candidate will have over three years of IT experience and an Associate Degree or higher in a related field. Must be fluent in English and willing to work in shifts. Opportunities for individuals from underrepresented groups are encouraged.

Qualifications

• Minimum Associate Degree or higher in IT or related fields.
• More than 3 years of IT operations and application support experience.
• Familiar with manufacturing software systems like MES, WMS, and SAP.
• Proficient in corporate WeChat and MS Office tools.
• Fluent in English (written and spoken).
• Willing to work in shifts.

Responsibilities

• Serve as the first point of contact in the IT department.
• Support application software including MES, WMS, and SAP.
• Contact second-tier IT professionals when necessary.
• Record and track issues and resolutions.
• Conduct trend analysis and propose service improvements.

Skills

IT operations experience

Application support

Communication skills

Problem-solving

Education

Associate Degree in Information Technology or related

Tools

SAP

MS Office/Office 365

WeChat

Job description

A leading packaging company in Tangerang seeks an IT Engineer to be the first point of contact for IT inquiries. Responsibilities include providing support for software applications like MES and SAP, logging issues, and collaborating with second-tier IT professionals. The ideal candidate will have over three years of IT experience and an Associate Degree or higher in a related field. Must be fluent in English and willing to work in shifts. Opportunities for individuals from underrepresented groups are encouraged.