Merchants Learning & Development Associate

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital ecosystem in Indonesia is seeking a Trainer Lead to develop and deliver innovative training programs for its products. The ideal candidate has a strong background in the tech industry, excellent communication skills, and the ability to adapt training methods to diverse learning styles. Join a dynamic team and contribute to operational excellence and employee development.

Qualifications

• Minimum of 3 years of experience in product training or related role.
• Ability to adapt training methods to different learning styles.
• Proven experience in developing and delivering training programs.

Responsibilities

• Develop and maintain detailed training materials for various audience levels.
• Conduct training sessions, both in-person and virtually.
• Gather feedback from trainees to improve future sessions.

Skills

Training program development

Effective communication

Presentation skills

Organizational skills

Project management

Education

Bachelor's degree in Business, Economics or relevant field

Job description

About the Role

We are seeking a talented individual who is responsible for developing and delivering comprehensive training programs for our products. This role requires a strategic thinker with strong communication skills, and the ability to convey complex technical information in a clear and engaging manner.

In this role, Trainer Lead will be responsible to design, implement, and manage comprehensive training programs that align with our business objectives and support employee development.

What You Will Do

• Develop and maintain detailed training materials, including manuals, user guides, and online resources, tailored to various audience levels.
• Conduct training sessions, both in-person and virtually, mainly for internal teams.
• Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and interactive workshops.
• Gather feedback from trainees and use it to improve future training sessions.
• Provide ongoing support and consultation to trainees post-training.
• Work closely with sales teams and internal stakeholders to address any training-related issues and ensure customer satisfaction to achieve business goals
• Incorporate new training methodologies and technologies to enhance the learning experience.

What You Will Need

• Bachelor's degree or higher; majoring in Business, Economics, or relevant fields
• Minimum of 3 years of experience in a product training or related role within the tech industry. Has proven experience in developing and delivering training programs.
• Excellent presentation and communication skills.
• High attention to detail, has ability to explain complex technical concepts in a clear and accessible manner.
• Strong organizational and project management skills.
• Ability to adapt training methods to different learning styles and audiences.
• Ability to drive changes successfully and to keep people motivated in a highly changing environment
• Proactive, ability to work in a team, and a strong can do attitude.

About the Team

We are a high spirited and dynamic team dedicated to achieving operational excellence within our business. Our approach is highly data-driven, with a strong emphasis on optimizing workflows to enhance overall business efficiency. Join us if you're passionate about driving measurable improvements in business processes and contributing to our success.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy.

About Gojek and GoTo Financial

Gojek is Southeast Asia’s leading on-demand platform and GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions.

Please note that GoTo and its business units only post job opportunities on our official channels. We are not liable for any job postings or job offers that did not originate from us.