Merchant Partnership Specialist

DANA Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 60,000; Full time

Job summary

An innovative firm in the FinTech sector is seeking a dynamic individual to drive merchant partnerships and enhance the cashless society movement in Indonesia. This role involves executing strategies to onboard new merchants, facilitating key transactions, and ensuring compliance with regulatory standards. The ideal candidate will have a strong background in business development, excellent negotiation skills, and a proactive approach to problem-solving. Join a forward-thinking company that values analytical insights and fosters a collaborative environment, making a significant impact in the evolving digital payment landscape.

Qualifications

• 2-3 years of experience in merchant partnerships or business development.
• Strong understanding of e-wallet ecosystems and payment processing.

Responsibilities

• Handle acquisition for QR Offline Partnership to increase traffic.
• Execute merchant partnership strategies to achieve onboarding targets.

Skills

Merchant Partnerships

Business Development

Negotiation Skills

Analytical Skills

Communication Skills

Problem-Solving

Understanding of E-wallet Ecosystems

Regulatory Compliance

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Finance

Bachelor's Degree in Marketing

Tools

Microsoft Office Suite

CRM Software

Job description

Job Description:

• Handle the acquisition for QR Offline Partnership with the key focus on increasing traffic and making an impact on the Indonesia Cashless Society movement.
• Execute and maintain merchant partnership strategies to achieve targets for newly onboarded merchants.
• Drive new agreement acquisitions and amendments while ensuring compliance with regulatory requirements.
• Facilitate transactions for new key accounts (KA) and independent software vendors (ISV) to increase total processing value (TPV).
• Conduct QR satisfaction surveys and analyze feedback to improve merchant experience.
• Drive activation and engagement of ISV stores while acquiring new KA stores.
• Monitor and optimize customer satisfaction scores (CSAT) for KA, ISV, and Know Your Business (KYB) processes.

Job Requirements:

• Bachelor's degree in Business Administration, Finance, Marketing, or related field.
• 2-3 years of experience in merchant partnerships, business development, or related roles within the FinTech industry.
• Proven track record of achieving KPIs related to merchant acquisition, transaction volume, and revenue growth.
• Strong understanding of e-wallet ecosystems, payment processing, and merchant services.
• Excellent negotiation, communication, and relationship management skills.
• Analytical mindset with the ability to interpret data and drive insights to optimize performance.
• Self-motivated team player with a proactive approach to problem-solving.
• Familiarity with regulatory requirements and compliance standards in the Indonesian FinTech sector.
• Proficiency in Microsoft Office suite and CRM software.
• Fluency in Bahasa Indonesia and English.