Merchant Ops Fraud Risk Lead (Mandarin)

IBMC; Jakarta Selatan; Sur place; IDR 78 120 000 - 133 920 000; Plein temps

Résumé du poste

IBMC is assisting a client in hiring a risk management leader to oversee offline credit anti-fraud, merchant admission, and investigations. This permanent on-site role is based in South Jakarta.

The Anti-Fraud Specialist (Merchant Operations) requires Mandarin proficiency (HSK 4) and at least one year of relevant experience. You will review applications, monitor merchants, manage cases, and collaborate with cross-functional teams to strengthen controls.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Proficient in Mandarin (HSK 4) for reporting and communication.
• 1+ year of experience in offline credit anti-fraud, merchant admission, or investigation support, preferably in Indonesia.
• Strong analytical and reporting skills.
• Excellent cross-functional collaboration and communication.

Responsabilités

• Review and approve merchant and sales representative applications based on compliance standards.
• Monitor post-admission merchant status and conduct risk reviews.
• Oversee anti-fraud cases from intake to closure with SLA adherence.
• Perform QC inspections on investigation reports and suggest improvements.
• Collaborate with sales, investigation, and customer service teams to implement anti-fraud measures.

Connaissances

Attention to detail

Risk identification

Data analysis

Report writing

Cross-functional collaboration

Mandarin language proficiency

Formation

Bachelor's degree or above

Description du poste

IBMC is assisting a client in hiring a risk management leader to oversee offline credit anti-fraud, merchant admission, and investigations. This permanent on-site role is based in South Jakarta.

The Anti-Fraud Specialist (Merchant Operations) requires Mandarin proficiency (HSK 4) and at least one year of relevant experience. You will review applications, monitor merchants, manage cases, and collaborate with cross-functional teams to strengthen controls.