Merchant Acquisition Lead

Grab; Surabaya ꦱꦸꦫꦧꦪ; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Professional to drive merchant acquisition in East Java. This role offers the chance to develop innovative strategies, collaborate with partners, and build lasting relationships with merchants. You'll be at the forefront of expanding the company's reach while enjoying a supportive work environment that values well-being and inclusivity. If you're passionate about sales and thrive in a fast-paced setting, this opportunity is perfect for you. Join a team that celebrates creativity and continuous improvement, and make a significant impact in the region.

Benefits

Term Life Insurance

Medical Insurance

Flexible Work Arrangements

Parental Leave

Birthday Leave

Volunteering Leave

GrabFlex Benefits

Grabber Assistance Programme

Qualifications

• 3+ years of sales experience with a strong focus on customer service.
• Proficient in creating and analyzing sales dashboards.

Responsibilities

• Develop strategies to attract new merchants and maximize opportunities.
• Manage the end-to-end merchant acquisition process.

Skills

Sales Experience

Customer Service

Business Development

F&B Industry Knowledge

English Proficiency

Excel Proficiency

Team Collaboration

Education

University Degree in Business

Tools

Excel

PowerPoint

Word

Job description

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are a dynamic and diverse team of professionals aligned with our mission and dedicated to achieving results. We cultivate a culture of collaboration, creativity, and continuous improvement, encouraging every team member to share ideas and feedback to drive innovation and enhance our processes.

Get to Know the Role

Follow strategies to attract new merchants and create business opportunities, working with team members to meet goals. Build relationships with potential merchants, explaining Grab's value, and stay updated on market trends to adjust strategies. You will report to the Merchant Partner Manager and work onsite from the Surabaya office.

The Critical Tasks You Will Perform

• Develop merchant acquisition strategies to attract new leads and maximize business opportunities.
• Collaborate with partners to achieve merchant acquisition goals.
• Build relationships with potential merchants, introducing them to Grab’s ecosystem and value proposition.
• Monitor market trends and competitor activities to adapt strategies and meet merchant needs.
• Manage the end-to-end merchant acquisition process—from initial outreach to onboarding—ensuring a smooth handover to the account management team.
• Track daily progress against targets, provide feedback, and implement performance improvements.
• Provide structured updates with clear action items, partners, and ETAs to ensure timely resolution of tasks.
• Coach and mentor team members to improve performance and productivity.
• Be open to traveling and staying for 1 to 2 months in cities across East Java, including Jember, Madiun, Kediri, Malang, and Surabaya.

Qualifications

Essential Skills

• University degree or higher in Business or related fields.
• At least 3 years of experience in Sales.
• Experience with sales funneling and canvassing strategies.
• Relevant industry experience, including Customer Service, Account Management, and Business Development.
• Background in the F&B industry.
• Proficiency in English and experience engaging with prospects.
• Ability to interpret and present complex funnel dashboards.
• Proficiency in Excel, Word, and PowerPoint; ability to design insightful dashboards or trackers.
• Team player with the ability to work independently.
• Experience in fast-paced, dynamic environments.
• Ability to manage multiple sales opportunities effectively.

Additional Information

Life at Grab

We care about your well-being and offer global benefits such as Term Life Insurance, Medical Insurance, GrabFlex benefits, parental and birthday leave, LASA volunteering leave, Grabber Assistance Programme, and flexible work arrangements.

Our Values

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of their background or attributes.