Merchant Acquisition Lead

PT Solusi Transportasi Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a dynamic Sales Professional to drive merchant acquisition in East Java. This role involves building relationships with potential merchants, developing effective acquisition strategies, and collaborating with partners to achieve goals. With a focus on continuous improvement, you will thrive in a fast-paced environment while enjoying a supportive culture that values creativity and teamwork. The company offers a comprehensive benefits package, including life and medical insurance, flexible work arrangements, and opportunities for personal development. If you are passionate about sales and ready to make an impact, this is the perfect opportunity for you.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

GrabFlex Benefits Package

Parental Leave

Birthday Leave

Volunteering Leave

Grabber Assistance Programme

FlexWork Arrangements

Qualifications

• 3+ years of sales experience in relevant industries.
• Proficient in English with strong communication skills.
• Ability to manage multiple sales opportunities.

Responsibilities

• Develop and implement merchant acquisition strategies.
• Build relationships with potential merchants.
• Monitor progress against targets and coach team members.

Skills

Sales Experience

Customer Service

Business Development

Sales Funnel Strategies

English Proficiency

Team Collaboration

Dynamic Environment Adaptability

Education

University Degree in Business

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Dynamic and diverse team of professionals aligned with our mission and dedicated to achieving results. Managing a good environment, embracing challenges and opportunities for growth. We cultivate a culture of collaboration, creativity, and continuous improvement, where every team member is encouraged to share ideas and feedback to drive innovation and enhance our processes.

Get to Know the Role

Follow strategies to attract new merchants and create business opportunities, working with team members to meet goals. Build relationships with potential merchants, explaining Grab's value, and keep up with market trends to adjust strategies. You will report to the Merchant Partner Manager and work onsite from the Surabaya office.

The Critical Tasks You Will Perform

1. Build established merchant acquisition strategies to acquire new leads and maximize business opportunities.
2. Collaborate with partners to align and achieve merchant acquisition goals.
3. Develop relationships with potential merchants, introducing them to Grab’s ecosystem and value proposition.
4. Stay informed about market trends and competitor activities to adapt strategies and address merchant needs.
5. Manage the end-to-end merchant acquisition process—from initial outreach to onboarding—ensuring a smooth handover to the account management team.
6. Actively monitor and validate daily progress against targets, provide constructive feedback to team members, and implement performance improvements.
7. Deliver structured updates with clear action items, assigned partners, and defined ETAs to ensure timely resolution of backlog tasks.
8. Regularly coach, mentor, and guide the team, offering constructive feedback and strategies to improve overall performance and productivity.
9. Be open to traveling and staying for 1 to 2 months in selected cities across East Java, including Jember, Madiun, Kediri, Malang, and Surabaya.

Qualifications

What Essential Skills You Will Need

1. A university degree or higher in Business or related fields.
2. Minimum 3 years of experience in Sales, especially in the relevant industries such as Customer Service, Account Management, and Business Development.
3. Experience with sales funneling and canvassing strategies.
4. Background in the F&B industry.
5. Proficiency in English and experience establishing communication and engagement with prospects.
6. Ability to interpret and present complex funnel dashboards.
7. Proficiency with Excel, Word, and PowerPoint, including designing simple dashboards or trackers focused on clarity and functionality.
8. Experience as a team player and independently.
9. Experience working in a fast-paced, dynamic environment, balancing multiple sales opportunities.

Additional Information

Life at Grab

We care about your well-being, offering benefits such as:

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex benefits package tailored to your needs.
• Parental and Birthday leave, and LASA volunteering leave.
• Confidential Grabber Assistance Programme for personal challenges.
• FlexWork arrangements for work-life balance.

What We Stand For at Grab

We are committed to an inclusive, equitable workplace that supports diverse talents. As an equal opportunity employer, we consider all candidates fairly, regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, disabilities, or other attributes.