Mechanical Engineering

JAC Recruitment; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Engineer to enhance customer satisfaction through expert technical assistance. In this role, you'll provide vital support during pre-sales and post-sales phases, ensuring clients are well-informed and satisfied with their machinery. Your responsibilities will include troubleshooting mechanical issues, conducting client training, and collaborating with suppliers to stay ahead of technical advancements. This position offers a unique opportunity to engage directly with clients and contribute to the operational excellence of their equipment. If you possess a passion for engineering and customer service, this role is perfect for you.

Qualifications

• 2+ years in technical support or application engineering in related industries.
• Strong understanding of mechanical, pneumatic, and hydraulic systems.

Responsibilities

• Provide technical support to sales during pre-sales and after-sales activities.
• Conduct training sessions for clients on machine operation and maintenance.

Skills

Troubleshooting

Problem-solving

Mechanical principles

Communication skills

Technical support

Education

Bachelor's degree in Mechanical Engineering

Job description

Responsibilities:

• Provide technical support to the sales team during pre-sales activities, including answering technical inquiries, preparing technical proposals, and assisting with product demonstrations.

• Offer after-sales technical support to clients, including troubleshooting mechanical and operational issues via phone, email, or on-site visits when necessary.

• Diagnose and resolve mechanical faults, identify necessary repairs or replacements, and provide solutions to ensure optimal machine performance.

• Conduct training sessions for clients on the operation, maintenance, and basic troubleshooting of our filling machines.

• Collaborate with suppliers and manufacturers to stay updated on product developments, technical advancements, and potential issues.

• Assist with the installation and commissioning of filling machines at client sites, ensuring proper setup and functionality.

• Provide feedback to the sales and management teams regarding product performance, customer feedback, and potential areas for improvement.

• Maintain accurate records of technical support activities and service interventions.

Qualifications:

• Bachelor's degree in Mechanical Engineering or a related engineering discipline.

• Proven experience minimum 2 years in a technical support, service, or application engineering role, preferably within the packaging machinery, FMCG or Cosmetics machinery or related industrial equipment industry.

• Strong understanding of mechanical principles, pneumatics, hydraulics, and electrical systems relevant to automated machinery.

• Excellent troubleshooting and problem-solving skills with a hands-on approach.

• Ability to read and interpret technical drawings, schematics, and manuals.

• Strong communication (both written and verbal) and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.

• Willingness to travel to client sites for technical support, installation, or training (as required).