Marketplace Administrator (Shopee, TikTok Shop and Tokopedia)

Brand Factory; Jawa Tengah; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A home-care brand in Indonesia is seeking a Marketplace Administrator to manage sales on platforms like Shopee and TikTok Shop. The role involves customer support, inventory tracking, and assisting in market research. The ideal candidate has e-commerce experience, strong communication skills, and the ability to work independently. Competitive salary and opportunities for professional growth are provided.

Qualifications

• Previous experience with e-commerce and marketplaces is essential.
• Able to work independently and take initiative.
• Quick learner, adaptable to new systems and processes.
• Advanced computer skills, including online services and spreadsheet management.
• Strong communication and negotiation skills.
• Organizational and planning abilities.

Responsibilities

• Facilitating interactions with marketplaces, fulfillment, and logistics companies.
• Providing customer support through TikTok, Tokopedia, and Shopee chat systems.
• Assisting in contract negotiations and sourcing relevant contacts.
• Conducting market research and competitor analysis.
• Managing product assortments and filling product detail pages.
• Monitoring sales and compiling reports.
• Tracking inventory and managing warehouse stocks.

Skills

E-commerce experience

Online communication

Adaptability

Organizational skills

Negotiation skills

Tools

Spreadsheet management

Online services

Job description

Overview

We are Rumasri - a new home-care brand designed to help every Indonesian family enjoy the comfort of a clean, cozy, and more eco-friendly home by offering safe, effective, and affordable solutions. An ambitious, local-first startup, Rumasri combines science with close attention to the everyday household needs of Indonesian families and turn ideas into products we’re proud of.

At Rumasri, we strive to create a supportive and inspiring workplace: in addition to a competitive salary, you’ll have opportunities for professional development and real career growth. We are looking for a marketplace administrator who will help us manage sales on Shopee, TikTok Shop, and Tokopedia, manage fulfillment and product movement, as well as resolve issues related to communication with customers and contractors.

Responsibilities

• Facilitating interactions with marketplaces, fulfillment, and logistics companies.
• Providing customer support through TikTok, Tokopedia and Shopee chat systems.
• Assisting in contract negotiations and sourcing relevant contacts.
• Conducting market research and competitor analysis.
• Managing product assortments and filling product detail pages.
• Monitoring sales and compiling reports.
• Tracking inventory and managing warehouse stocks.
• The Executive Assistant role also includes assisting in personal task management.
• Answering incoming chats and responding to emails.
• Providing customers with information about products and services.
• Conducting calls with clients and advising them on order details.

Qualifications

• Previous experience with e-commerce and marketplaces is essential.
• Able to work independently and take initiative.
• Quick learner, adaptable to new systems and processes.
• Advanced computer skills, including online services and spreadsheet management.
• A personal computer or laptop is preferred.
• Strong communication and negotiation skills.
• Organizational and planning abilities.

If you are interested in this role, please send us your resume. In addition to this, please include a brief explanation of why this position interests you and why you believe you are the best fit for this role.

How many years of experience do you have as a Marketplace Administrator?

Do you have customer service experience?