Marketing Manager (Customer Relationship)

WireHire; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology services company in Jakarta Utara is seeking a Marketing Manager to develop and implement customer relationship management strategies and execute marketing campaigns. The ideal candidate will possess a Bachelor's degree in Marketing or Business Administration and experience in customer relationship management. Strong communication skills and proficiency in Microsoft Office are required. This role provides a competitive salary and opportunities for career growth.

Qualifications

• Proven experience in customer relationship management and marketing roles.
• Strong understanding of the data center colocation industry.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and implement a comprehensive customer relationship management strategy.
• Build and maintain strong relationships with existing and potential clients.
• Conduct regular customer meetings and reviews to strengthen relationships.

Skills

Customer relationship management

Strong communication skills

Market research

Proficiency in CRM software

Organizational skills

Education

Bachelor's degree in Marketing or Business Administration

Tools

Microsoft Office Suite

Job description

Marketing Manager (Customer Relationship)

• Develop and implement a comprehensive customer relationship management strategy.
• Build and maintain strong relationships with existing and potential clients.
  
• Proactively identify and address customer needs and concerns.
• Manage customer expectations and ensure timely resolution of issues.
• Conduct regular customer meetings and reviews to strengthen relationships.
• Develop and implement customer retention strategies.
• Develop and execute effective marketing campaigns to generate leads and increase brand awareness.
  
• Create and manage marketing materials, including brochures, presentations, and website content.
• Identify and target potential customers through market research and analysis.
• Manage the sales pipeline and track key metrics.
• Collaborate with the sales team to close deals and achieve sales targets.
• Conduct market research to identify industry trends and opportunities.
• Identify and pursue new business opportunities.
  
• Develop and implement strategic partnerships with key industry players.
• Negotiate contracts and agreements with clients.
• Analyze market trends and competitive landscape to develop growth strategies.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Proven experience in customer relationship management and marketing roles.
• Strong understanding of the data center colocation industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in the telecommunications or IT industry, preferred in data center industry with hyperscale and large enterprise connects
• Knowledge of digital marketing and social media.
• Fluency in English and Bahasa Indonesia.