Marketing and Communications Executive

Four Points by Sheraton; Tembeling; On-site; IDR 111,600,000 - 156,240,000; Full time

Job summary

Four Points by Sheraton in Lagoi Bay, Indonesia, seeks a Sales & Marketing professional to promote the brand, maximize revenue, and maintain guest loyalty. You will reach out to potential owners by phone to set up preview package sales and tours and help guests understand attendance requirements for a sales presentation.

In a non-management, full-time role, you will support management, assist in training and coaching colleagues, ensure professional appearance and confidentiality, and deliver

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Promote awareness of brand image and maximize revenue while maintaining guest loyalty.
• Communicate with prospective owners via telephone to set up preview package sales/tours.
• Assist management in coaching and training employees; maintain professional appearance and confidentiality.
• Respond to guests' service needs and ensure quality standards.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

• Job Number: 26124355
• Job Category: Sales & Marketing
• Location: Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kawasan Pariwisata International Lagoi, Sebong Lagoi, Kecamatan Teluk Sebong, Kabupaten Bintan, Indonesia VIEW ON MAP
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly. Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.