Market Conduct Manager

SUN LIFE INDONESIA; Indonesia; On-site; USD 20.000 - 40.000; Full time

Job summary

A leading insurance company seeks a Compliance professional to manage market conduct and ensure adherence to regulatory standards. The role involves monitoring sales quality, conducting analysis on misconduct, and advising on compliance strategies. Join a dynamic team where you can make a significant impact in the insurance industry.

Qualifications

• Min 5 years of experience in Market Conduct, Compliance, or Internal Audit.
• Proficient in understanding Market Conduct and Insurance business practices.
• Ability to diagnose root causes of Market Conduct and Fraud cases.

Responsibilities

• Manage market conduct compliance and oversee sales quality.
• Conduct monitoring and analysis to detect misconduct.
• Design Market Conduct Testing and Monitor remediation actions.

Skills

Market Conduct Analysis

Compliance

Fraud Investigation

MS Office

Job description

Job description (heading) / Description du poste (titre)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Manage market conduct as required by company and regulator to maintain sales quality. Responsible for overseeing the company's compliance with regulatory and ethical standards related to market conduct, sales practice, customer interactions and product distribution.

Job description (heading) / Description du poste (titre)

• Review product and marketing material
• Conduct regular monitoring analysis by detecting any violation, misconduct and mis-selling activities in order to maintain good quality of sales
• Perform analysis and investigation to obtain information to be used as recommendation for related parties to solve the mis-conduct or fraud cases
• Design and develop examination process and perform Market Conduct Testing
• Monitor the implementation of Market Conduct testing, remediation action as result of internal / Regulatory Audit Finding and market conduct Annual Plan
• Ensure the compliance to Market Conduct Group Policy, Internal Policy and applicable regulation
• Provide advice based on Market Conduct Compliance perspective in order to align with company policy
• Develop and update Standard Operation Procedure and Working Instruction
• Provide support to Market Conduct Manager and team

Qualifications (heading) / Compétences (titre)

• Min 5 years experiences in Market Conduct or Compliance or Internal Audit in Insurance Industry/ Financial Industries.
• Ability to diagnose root causes and provide on solutions to Market Conduct and Fraud Cases
• Ms Office
• Proficient level of knowledge on Market Conduct and Insurance business practice

Job Category:
Compliance

Posting End Date:
30/07/2025