Market Conduct Manager

Sun Life Financial, Inc.; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in financial services seeks a Market Conduct Manager to oversee compliance with regulatory and ethical standards. This role involves monitoring sales practices, conducting analyses of mis-conduct, and ensuring adherence to internal policies. Ideal candidates have 5+ years in the insurance industry and a strong understanding of market conduct principles.

Qualifications

• Minimum 5 years of experience in Market Conduct, Compliance, or Internal Audit within the Insurance or Financial Industry.
• Proficient knowledge in Market Conduct and Insurance business practices.

Responsibilities

• Manage market conduct to maintain sales quality according to company and regulatory standards.
• Conduct analysis to detect any violations or misconduct in sales practices.

Skills

Root cause analysis

Market Conduct knowledge

Financial ethics

Communication

Tools

Ms Office

Job description

Market Conduct Manager

Sun Life Financial, Inc. Jakarta, Indonesia Apply now Posted 27 days ago Permanent Competitive

Market Conduct Manager

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Manage market conduct as required by company and regulator to maintain sales quality. Responsible for overseeing the company's compliance with regulatory and ethical standards related to market conduct, sales practice, customer interactions and product distribution.

Job description (heading) / Description du poste (titre)

• Review product and marketing material
• Conduct regular monitoring analysis by detecting any violation, misconduct and mis-selling activities in order to maintain good quality of sales
• Perform analysis and investigation to obtain information to be used as recommendation for related parties to solve the mis-conduct or fraud cases
• Design and develop examination process and perform Market Conduct Testing
• Monitor the implementation of Market Conduct testing, remediation action as result of internal / Regulatory Audit Finding and market conduct Annual Plan
• Ensure the compliance to Market Conduct Group Policy, Internal Policy and applicable regulation
• Provide advice based on Market Conduct Compliance perspective in order to align with company policy
• Develop and update Standard Operation Procedure and Working Instruction
• Provide support to Market Conduct Manager and team

Qualifications (heading) / Compétences (titre)

• Min 5 years experiences in Market Conduct or Compliance or Internal Audit in Insurance Industry/ Financial Industries.
• Ability to diagnose root causes and provide on solutions to Market Conduct and Fraud Cases
• Ms Office
• Proficient level of knowledge on Market Conduct and Insurance business practice

Job Category:
Compliance

Posting End Date:
30/07/2025

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