Mandarin Team Leader - Semarang

PT Transcosmos Indonesia; Kota Semarang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

Join a leading digital transformation partner as a Team Leader in Semarang. This on-site role focuses on leading a team to meet performance targets while ensuring adherence to policies. Ideal candidates are Mandarin speakers with leadership experience in a contact center environment, ready for a fulfilling career with ample professional growth opportunities.

Benefits

Fulfilling Career

Professional Growth

Work-Life Balance

Wellness Programs

Qualifications

• Indonesian citizen, minimum Diploma, preferred GPA min 2.75.
• Experience as a Team Leader in contact centre industry.
• Mandarin Speaker with minimum HSK level 3 certification.
• Able to coach and guide team members consistently.

Responsibilities

• Lead team to achieve performance targets and daily operations efficiency.
• Conduct briefings, ensuring adherence to policies and procedures.
• Prepare reports and analyse data to monitor team performance.
• Maintain exceptional service delivery focusing on client needs.

Skills

Leadership

Communication

Customer Service

Mandarin Language

English Language

Education

Diploma in any related field

Job description

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Why Join Us?

Our goal is to foster a culture of excellence while shaping a thriving company. We provide a competitive compensation package and ample opportunities for career growth. We believe in giving every employee a fair chance to contribute to our success and to unlock their full potential.

Job Description :

This is an on-site contract role as a Team Leader located in Semarang. As Team Leader you will be responsible for :

Lead the team to achieve performance targets, ensuring efficiency and productivity in daily operations

Conduct briefings and ensure agents follow the briefings and provide information about weekly achievements and development plans

Drive engaging customer centric culture that celebrate ownership, initiative and pride for the company

Manage team schedules and resources effectively to meet operational requirements

Ensure adherence to processes, policies and procedures in providing quality and consistent service delivery

Carry out calibration with Quality Analyst (QA) periodically with the aim of ensuring equal parameters between the team leader and company’s internal CQA

Prepare reports and analyse data to monitor team performanceIdentifying areas for improvement and implement action plans

Maintaining a service mind-set by prioritizing client needs and consistently delivering exceptional service

Qualifications :

Indonesian citizen with Minimum Diploma in any related field with GPA min 2.75 preferred

Experienced as Team Leader in contact centre industry

Mandarin Speaker with minimum HSK level 3 certified

Possess good leadership and knowledge to lead a teamAble to address objectionable or disturbing contents

Able to communicate effectively to all internal and external customers through written and verbal communication

Able to coach, guide and update team members on consistent basis on any changes, updates etc

Fluent in English both speaking and writing

Ready to work on shifting

Willing to be placed in Semarang

Note : The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic.

Life At TCID

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

Fulfilling Career

Professional Growth

Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)

Growing Culture

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How would you rate your English language skills?

Have you worked in a call centre before?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

How many years' experience do you have as a Mandarin Speaking Representative?

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.