Mandarin-Speaking Guest Services Supervisor

Eterniskin; Surakarta; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Hyatt Regency Yogyakarta is seeking a Guest Services Officer to deliver exceptional service at the Reception within the Rooms Division. You will greet guests and assist with inquiries to ensure a smooth check-in and check-out process.

Fluency in Mandarin Chinese is required, with a hospitality or tourism qualification and at least 1 year in hotel operations; knowledge of Opera system is a plus. Strong communication and interpersonal skills are essential for success in this role.

Qualifications

• Fluency in Mandarin Chinese (spoken and written) is required.
• Bachelor's degree or diploma in Hospitality or Tourism management is preferred.
• Minimum 1 year of work experience in hotel operations.
• Good customer service, communications, and interpersonal skills are essential.

Responsibilities

• Provide excellent and consistent service to guests at the Reception.
• Contribute to the smooth and efficient running of the Rooms Division.
• Assist with guest inquiries and ensure smooth check-in/check-out processes.

Skills

Mandarin Chinese

Customer service

Communication skills

Interpersonal skills

Education

Bachelor's degree in Hospitality or Tourism Management

Tools

Opera system

Job description

Hyatt Regency Yogyakarta is seeking a Guest Services Officer to deliver exceptional service at the Reception within the Rooms Division. You will greet guests and assist with inquiries to ensure a smooth check-in and check-out process.

Fluency in Mandarin Chinese is required, with a hospitality or tourism qualification and at least 1 year in hotel operations; knowledge of Opera system is a plus. Strong communication and interpersonal skills are essential for success in this role.